Operations Officer – French Speaker at Africa Management Solutions Limited (AMSOL)

POSITION OVERVIEW


Our client in the visa application and outsourcing sector seeks a customer-focused, detail-oriented Operations Officer to support visa application processing at a Visa Application Centre (VAC) in Nairobi.


QUALIFICATIONS & REQUIREMENTS


Minimum 12 years of formal education; diploma and degree holders encouraged to apply.
At least 12 months' relevant experience in customer service, hospitality, travel and tourism, administration, or a related field.
Fluency in French is mandatory. Eligible recent graduates are encouraged to apply.
Proficiency in Microsoft Office and basic computer systems.
Good typing, data entry, and information management skills.
Strong verbal and written communication and interpersonal skills.
Excellent customer service and professional enquiry-handling skills.
Strong attention to detail and accuracy in fast-paced environments.
Good organisation, time management, and task prioritisation skills.
Ability to work independently and collaboratively.
Integrity, confidentiality, accountability, and professionalism.


KEY COMPETENCIES


Customer Service Excellence
Attention to Detail
Data Accuracy and Record Management
French-Language Communication
Communication and Interpersonal Skills
Time Management and Organisation
Professionalism and Integrity
Adaptability and Teamwork
Compliance and Process Adherence


WHAT WE OFFER


Professional, internationally focused work environment.
Exposure to visa application processing and operational procedures.
Structured learning and career development opportunities.
Competitive remuneration package