Job Description
We are seeking smart, customer-focused, and result-driven Customer Service Representatives to join our team in the banking sector. The ideal candidates will be responsible for handling customer inquiries, resolving complaints, supporting digital banking services, and ensuring excellent customer experience at all times.
Key Responsibilities and Duties
Handle high-volume inbound customer inquiries regarding account balances, transaction history, and interest rates
Process banking transactions such as transfers, stop payments, cheque clearing, and loan payment collections
Review suspicious activities, report potential fraud cases, and assist with card cancellation or reissuance
Provide technical support for online banking applications, password resets, and digital banking navigation
Identify customer needs and recommend suitable banking products such as loans and credit cards
Carry out outbound calls for customer retention and follow-up services
Accurately update and maintain customer records in CRM systems
Ensure compliance with banking policies, procedures, and regulatory standards
Qualifications & Requirements
HND / B.Sc Degree
Applicants must be 35 years and below
NYSC Certificate is compulsory
Good communication and teamwork skills
Must be ready to resume immediately
Required Skills and Competencies:
Excellent verbal and written communication skills
Proficiency in banking software, CRM tools, and digital banking applications
Strong attention to detail and accuracy in processing financial transactions
Good problem-solving and dispute-resolution abilities
Ability to work effectively in a team environment