Operations Officer - MFB at CredPal

Purpose Statement


We are seeking a detail-oriented and highly organized Operations Officer with strong risk awareness and control experience to support the efficient day-to-day operations of our microfinance bank in Dawakin Kudu.
The ideal candidate will be responsible for ensuring smooth transaction processing, maintaining strong operational controls, supporting compliance requirements, and proactively identifying and mitigating risks across operations.
This role will work closely with and provide direct support to the Head of Finance & Operations, ensuring seamless execution of financial and operational activities across the branch.


Responsibilities

Daily Operations Management


Process and monitor daily transactions including deposits, withdrawals, transfers, and loan disbursements.
Ensure accuracy and completeness of all operational activities.
Maintain proper documentation and record-keeping for all transactions.


Reconciliation & Reporting


Perform daily, weekly, and monthly reconciliations of accounts, cash, and transactions.
Investigate, resolve, and escalate discrepancies promptly.
Prepare and submit operational reports to the Head of Finance & Operations.


Risk Management & Internal Controls


Identify, assess, and mitigate operational and transaction risks across all activities.
Ensure strict adherence to internal controls, policies, and procedures.
Monitor and prevent fraud, errors, and irregular transactions.
Escalate control breaches and recommend corrective actions.


Compliance & Regulatory Support


Ensure adherence to internal policies and regulatory requirements.
Support regulatory reporting and returns preparation as required.
Maintain proper audit trails and documentation for all transactions.


Cash & Vault Management


Manage cash handling processes including cash counts, balancing, and vault operations.
Ensure proper cash control procedures are followed always.
Monitor cash levels and escalate funding requirements where necessary.


Customer Service Support


Provide prompt and professional support to customers on transactions and inquiries.
Resolve customer issues efficiently and escalate where necessary.
Ensure a seamless and positive customer experience.


Credit & Loan Operations Support


Support loan processing, documentation, and disbursement activities.
Ensure all credit files are complete and compliant with policy.
Monitor loan repayments and flag overdue or high-risk accounts.


Support to Head of Finance & Operations


Provide day-to-day operational and financial support to the Head of Finance & Operations.
Assist with financial reporting, reconciliations, returns filing, and compliance activities.
Support implementation of internal controls, SOPs, and process improvements.
Ensure timely execution of directives and reporting requirements from management.


Process Improvement & Efficiency


Identify gaps in operational processes and recommend improvements.
Support implementation of SOPs and operational best practices.
Ensure efficient use of banking systems and tools.


Key Performance Indicators (KPIs)


Transaction Accuracy Rate
Reconciliation Timeliness & Accuracy
Number of Risk Incidents / Control Breaches
Compliance with Internal Controls
Cash Management Accuracy
Customer Service Turnaround Time
Error & Exception Rates


Requirements


Bachelor's degree in Finance, Accounting, Business Administration, or related field.
Minimum of 3years experience strictly within a Microfinance Bank (MFB).
Demonstrated experience in risk management, internal controls, or operations risk within a microfinance environment.
Strong understanding of microfinance banking operations, reconciliation, and transaction processes.
Experience with fraud prevention, risk monitoring, and compliance controls in an MFB.
Hands-on experience supporting regulatory reporting and returns filing specific to microfinance institutions (CBN, NDIC, etc.).
Proficiency in Microsoft Excel and core banking systems used in microfinance operations.
Strong attention to detail and analytical skills.
Good communication and interpersonal skills.
Must reside in Kano State, preferably within or around Dawakin Kudu and its environs.