Bilnor Staffing Solution's international client is seeking an experienced Operations Product Support & Sales Manager to join their team in Northern Cape.
This is a great opportunity for an experienced leader with a strong technical background in Heavy Earthmoving Equipment (specifically rope shovels) in a Mining environment, to manage the centralised technical support and service function to join our operations.
The ideal candidate should have a relevant Trade or B.Tech or B.SC Eng (electrical or mechanical) qualifications with leadership/supervisory experience in the mining industry.
**South African Citizens and those living in the area will be preferred**
Qualifications:
Trade / B.Tech / B. Degree (Electrical/Mechanical Engineering)
Experience:
8 years experience in the heavy earthmoving equipment and mining environment
2 years supervisory management (an advantage)
Experience maintaining rope shovels and electric loaders essential
Specific Knowledge Requirements:
Computer Literate — MS Excel.
Customer and Supplier liaison.
Technical Quality Control.
Technical Product Advice and Support.
Parts Sales for Operational Unit (after-market).
Summary Description of Role:
Provides technical product advice/procedures to all technical functions across the organisation.
Introduces, monitor and drive field campaigns.
Assisting colleagues with expert advice relating to maintenance and repair of components.
Implementing monitoring & checks that new machines are properly assembled and commissioned to meet the customer's requirements.
Assisting branch with parts or service advice where equipment is not meeting the customer's minimum availability targets.
Aiding in resolving technical matters pertaining to equipment.
Supporting Branches and Depots to obtain most effective combination of infrastructures, services, manpower, facilities, and equipment.
Finding and implementing most cost-effective solutions to service, technical and product problems.
Utilises electronic monitoring systems such as VHMS and Komtrax to provide predictive maintenance service to customers.
Plans visits and audits to monitor technical compliance & service quality.
Visits suppliers to inspect components as and when required.
Investigating validity and conditions of warranty.
Liaising with the centralised Product Support function with regards to issues & problem