Responsibilities
We have an amazing opportunity for an Operations Specialist (iBranch) to be based in Umhlanga, Do you think you have what it takes to be our newest Purple Star?
The Operations Specialist will be responsible for attending to all queries, requests and enquiries from all the departments, to ensure effective and timeously resolution of matters impacting operations.
Providing administrative support to the Mobile Department, assistance with project processes, and reporting on daily activities
You Bring
Valid driver's license.
2-3 Years of Administrative Experience in Ops
A Bonus To Have:
Matric.
Related Diploma/Degree.
What You'll Do For The Brand:
Assist, support and advise Regions on all aspects of iBranch Operations
Communicate all updates on Policies and Procedures to the Regions
Assist with marketing, promotions, events and assisting with branding campaigns within the Department from time to time
Ensuring adequate stock levels of marketing and promotional items within the Regions
Market research on potential new sites and arrange with all departments to set up promo/events (negotiate with different affiliates for sites/promo etc.)
Management of ROI on all events/promotions
Work closely with the Compliance Department (getting the contracts signed and understanding the legal aspect of the contracts)
Reviewing of proposals for all events within the Regions
Assist with all internal audit queries and liaise directly with the Audit Team - (Weekend mileage report, vehicle tracker vs. time and attendance and call cycle)
Management of all traffic fines and Kazang Masterfile within the Regions (liaise with the relevant departments)
Daily reporting to Business Partner
Monitoring and analysing of Reports (Promo tracker, PIP, Booster Analysis, Teams Productivity reports, and ad-hoc reports) and providing feedback and recommendations to the regions
Finance - Review invoices before the order number is issued and payment is made for promotions/events. Facilitate monthly regional branding payments
Maintaining a database of all branding within regions
Adhoc
Support regions with training needs and assist with the facilitation and monitoring of the training in the regions
Will be required to travel from time to time
Perform other duties as assigned.
What You'll Bring To The Team:
Demonstrate a good understanding of betting procedures and betting types.
Demonstrate good business acumen skills.
Demonstrate good financial management skills.
Excellent people management skills.
Customer service and orientation experience.
Must be able to identify, analyse, organise, and solve problems.
Follows through and delivers results despite obstacles.
Good attention to detail.