This opportunity is strictly for professionals with proven experience as Call Center Supervisors. If you have successfully led teams in customer service environments and ensured operational excellence, we want to meet you.
Key Responsibilities:
Lead, coach, and supervise call center agents
Monitor KPIs and ensure service quality standards are met
Provide training and motivation to the team
Resolve escalations and guarantee a positive customer experience
Requirements:
Mandatory: Previous experience as a Call Center Supervisor (no exceptions)
Strong leadership, communication, and organizational skills
Results-driven, able to work under pressure
Fluent English and proactive attitude