Operations Support Personnel

Job Description

• We are looking for an Operations Support Personnel that would support in the Division's operational activities such as design and execution of the Division's initiatives and operations.
• Functions also include contributing to revenue matters, understanding general business operations, and working with other teams on projects, project status reporting and execution of change control processes.

Key Responsibilities

Roles & Responsibilities

• Periodic reconciliation of transactions processed through the Swift and RTGS platform for PAPSS Participants.
• Investigation and Monitoring of Swift/RTGS transaction processing and facilitation of timely resolution of identified exceptions by relevant stakeholders.
• Periodic reporting on payments processed, analysis of trend and provision of ad hoc management reports required for decision making and effective management of activities on the platform.
• Use of available tools and personal judgement to identify and report on suspicious transactions.
• Provision of relevant feedback on observed system challenges, bugs, and desired new features on the platform.
• Analysis and resolution of settlement and other operational issues that may be escalated by customer service team, partners/aggregators, and other relevant stakeholders.
• Rendering of relevant statutory and/or regulatory returns, if any.
• Configuration of rate changes, service fees and other front-end updates that may be required.
• Facilitation of training for new users on the platform.

Requirements

• 3-4 Years of Relevant Experience
• Bsc. Degree