Job Purpose
To plan, manage and monitor the implementation of Customs activities and end-to-end processes, by managing the internal operations and resources within Customs division, in order to deliver on approved operational plans and to continuously enhance service delivery.
Minimum Qualification & Experience Required
Education and Experience
Bachelor's Degree/Advanced Diploma in Business Management, international trade or related field (NQF 7) and 5-7 years' experience in the Customs environment of which 1 year at a supervisory level, with experience in Ports of Entry operations as an added advantage
#ALTERNATIVE
Senior Certificate (NQF 4) and 10 years' experience in the Customs & Excise environment, of which 1 year at a supervisory level, with experience in Ports of Entry operations as an added advantage.
Job Outputs:
Process
Develop and align the functional operating model and value chain in relation to the organisational mandate, in partnership with stakeholders
Consult with clients or stakeholders on complex issues and give technical advice to ensure the correct application of relevant legislation.
Provide input into and implement the functional strategy for the business unit, in line with best practice and SARS strategic objectives.
Manage & sustain corporate governance activities, including AG, Internal Audit, QMS, Office Assurance & Management Control Programmes within the team.
Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
Ensure procedures, policies and mandates are clearly understood and complied with.
Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements as a result of the change.
Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
Advert Closing Date: 03 March 2026