Ops Specialist: Business Intelligence at Telkom

Core Description


Acquire, Interpret, evaluate, document, and inter relate data/ information and develop business analysis and projections enabling timeous business intelligence for all levels in Telkom.


Job Responsibilities

OUTPUT 1


Formulated Requirements


SUB-OUTPUTS


Capture request
Document user requirements
Compile Functional Design Specification (If required)
Co-ordinate requirements
Analyse requirements
Complete truth test


RANGE


Telkom
New Solutions
Types of Project scope
High-Level Business Information Requirement Iteration Methodology
Types of Customer Audience
Faults, Enhancements, New Requirements
Inputs from all Disciplines Requirements


OUTPUT 2


Planned Acquisition


SUB-OUTPUTS


Scope requirements
Determine functional/data duplication
Arrange / participate in JAD / interview sessions
Identified possible external interfaces
Perform risk analysis
Perform feasibility study
Design / specification of information presentation interface
Investigate various options / determine solution
Prototype and obtain user acceptance of proposal
Pro-actively determine measuring points on different processes


RANGE


Single request / fault
Complete solution


OUTPUT 3


Acquired Deployed Information Delivery Mechanism


SUB-OUTPUTS


Determine data / information sources
Acquire data / information
Develop code as needed (Desired)
Co-ordinate between various disciplines involved
Produce and complete test plan and tick sheets
Compile test data for testing
Test solution (modular / functional and system)
Apply quality assurance to solution
Rectify all errors identified
Perform user testing or pilot sites
Obtain approval from users (sign off)
Deploy service
Implement solution (put into production)


RANGE


Complete system requirements
Standard User


OUTPUT 4


Information and Updated Customers


SUB-OUTPUTS


Promote solutions
Initiate user involvement and usage of information solutions
Provide guidance to users on Business Intelligence philosophy and strategy
Collaboration and best practice techniques


RANGE


Telkom
New Solutions
Types of Project scope


OUTPUT 5


Maintained and Supported Information Delivery


SUB-OUTPUTS


Provide one stop help desk (Technical and Business)
Communicate with users


RANGE


Reports


OUTPUT 6


Mechanism


SUB-OUTPUTS


Monitor and review usage
Train regional representatives and users
Provide user manuals (operation and admin)
Provide application on-line help functions


RANGE


Daily, weekly, monthly, quarterly, yearly measurements, statistics
Business Intelligence Solutions


OUTPUT 7


Provide Business Process Analysis and Research
SUB-OUTPUTSIdentify issues and problem areas
Gather and analyse information
Analyse business processes
Provide alternative business and research solutions


RANGE


Telkom
Accurate and sufficient information
Business Commitment
Business Impact
Time Frame
Resource Requirements
Project Scope
Clarified Functionality


Core Competencies

FUNCTIONAL KNOWLEDGE


Business Processes; Data Mining; Data Warehousing; Business Intelligence Software


FUNCTIONAL SKILLS


Analytical; Computer Applications; Problem Solving; Communication; JAD Skills


ATTITUDES/ LEADERSHIP COMPETENCIES


Motivated; Reliable; Proactive; Customer Focus; Professional; Perseverance


Certifications



Education


NQF 6: National Diploma/ Advanced Diploma/ Certificate
OR NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate


Experience


3 Years relevant experience
OR 5 years relevant experience


Additional Information

Outputs (continued):

OUTPUT 8


Performed Quality Assurance


SUB-OUTPUTS


Audited results on acquired/developed information Systems
Manage functional and system wide integrity tests
Provide change control procedures
Provide System Configuration Mechanisms
Compile documentation


RANGE


Functional compatibility
Modular compatibility
System compatibility
Verification of acquired / developed systems to comply with business
intelligence standards
Field range to system wide validity check against defined system
requirements and specifications


OUTPUT 9


Produced, Disseminated and Controlled Access


SUB-OUTPUTS


Verify results of runs
Ensure delivery of runs
Distribute Information delivery and solutions
Provide access to Information Delivery solutions and information
Ensure running of queries


RANGE


Generation distribution of information Delivery Mechanism
Request delivery of information mechanism
Periodic ad-hoc requests


Special Requirements


Valid Drivers license