Order Handler & Logisitcs Coordinator at Alfa Laval

About the role :


The mission of an Order Handler is to provide a superior experience to our customers by successfully managing the end-to-end customer orders to Invoice. The role will be responsible for execution of the orders right from placing orders with our supply center through the product delivery to invoicing. The role includes other functions like expediting, engaging with the customer & logistics partners, preparing documentation for LC, Certificate of Origin, legalization, internal administration, payment follow up etc. The candidate will achieve his / her objectives based on profound experience in logistics, customer service and planning & organization. The position requires teamwork between internal and external sales teams with the aim to enhance overall Customer experience.


Key Responsibilities & Objectives:


Ordering: Verification of commercial terms and conditions in the offer, customer P.O, handover etc. Ensure orders are booked with the required documents and approvals as per company guidelines. Use multiple web-based order & design tools to process orders. Communicate with factory and the customer on confirmation & updates on the delivery.
Expediting: Coordination of orders with factories/suppliers to ensure committed delivery dates. Communicate with the customer on giving updates. Timely escalation and resolution of issues arising during order handling processes. Proactive planning of logistics like pre- booking, preparation of documents etc.
Delivery: Confirmation of the shipping arrangements, coordination with freight forwarders to arrange shipments from factories worldwide in compliance with country regulations, prepare documentation, maintain records, and coordinate logistics for international air, sea and land freight transactions- ordinate with the customer for a smooth delivery. Manage the logistics documentation and other commercial documentation including LC and guarantees.
Invoicing: Collect & verify the supplier invoices, manage the post delivery commitments on documentation externally and internal. Issue Customer invoices with needed documents. Validate shipment terms of Letter of Credit to ensure seamless transaction including all documentation required.
Develop intra organizational network to ensure smooth and timely execution of Customer orders.
Post-delivery logistics claim management.
Keeping accurate order data in ERP system
Close communication with Customers
Respond to a variety of inquiries from internal & external Customers regarding product availability, cost, lead time, transportation, and delivery.
Solve problems; provide reliable/dependable information to other departments to assist them in supporting Customers requirements.


Who are you?


Bachelor's degree, and logistics background is an advantage.
At least 6-7 years of experience, such as customer service or order handler, in a -foreign invested manufacturing company.
Good English skill both oral and written.
ERP relevant system experience is a plus. Experience with Scala ERP is plus
Customer Orientation and good execution.
Strong commercial & Incoterms knowledge
Ability to work on own initiative, handle high volume of orders and manage multiple tasks simultaneously.
Be open and communicative.
Have high integrity.