Outbound : Sales Agent HOE

What will you do? The Outbound Call Centre Agent is responsible for proactively contacting potential and existing MiWay customers to promote insurance products, conduct policy reviews, generate leads, and ensure a positive customer experience. The role supports MiWay's sales, retention, and customer engagement objectives by delivering high‑quality outbound interactions in line with regulatory and performance standards.May provide customers with essential and information regarding products and services. Predictive dialling may be used when contacting the client. Provides quality service to external and internal customers by ensuring accuracy in recording of data. Minimum Qualification and Experience Minimum Qualification Grade 12 / Standard 10 / NQF 4 RE5 Certificate Fully FAIS Accredited (As per Dofa date) Minimum Experience Experience of more than 1 - 2 years in a telesales environment Knowledge and Skills Undertake Outbound Tele-Sales Service inbound client queries, requests Administration and processing Quality, compliance and accreditation