Outbound Sales Consultant

Key Responsibilities: Proactively sell and cross-sell Funeral Plans and Life Insurance products through outbound telesales and virtual client engagement. Identify client insurance and protection needs through effective questioning, product recommendations and needs-based sales conversations. Execute outbound sales campaigns, engage prospective and existing clients and convert opportunities into successful insurance sales. Clearly explain insurance product features, benefits, premiums and policy conditions, ensuring clients make informed decisions. Accurately capture and process insurance applications, maintain client records and track sales performance in line with FAIS, compliance and operational requirements. Qualifications National Certificate in Banking (NQF 5), FAIS-recognised, or an equivalent relevant qualification. Must meet the applicable FAIS Fit and Proper requirements for the role. Minimum Experience: Minimum of 12 months' continuous experience in a target-driven telesales or outbound sales environment, preferably within banking, insurance or financial services. Experience engaging clients telephonically, identifying sales opportunities and promoting products or services. Demonstrated ability to achieve sales targets, handle objections and convert client conversations into successful sales. Basic understanding of insurance products, particularly Funeral Plans and Life Insurance, would be advantageous. Experience working with sales targets, conversion rates, customer relationship management systems and sales reporting. Behavioural Competencies: Checking Things Convincing People Developing Expertise Embracing Change Meeting Timescales Technical Competencies: Application & Submission Verification (Consumer Banking) Banking Processes & Procedures Client Acceptance & Review Customer Understanding (Consumer Banking) Processing & Product Knowledge (Consumer Banking)