Job Purpose
The Outbound Supervisor is responsible for overseeing end-to-end outbound operations, ensuring all orders are accurately picked, packed, and dispatched within agreed timelines while maintaining high standards of efficiency, accuracy, and compliance.
Key Responsibilities
Supervise daily outbound activities (picking, packing, and dispatch)
Ensure timely and accurate order fulfillment in line with SLA
Coordinate with logistics teams to ensure smooth dispatch and delivery
Monitor order accuracy and resolve discrepancies or delays
Lead and manage outbound staff, including task allocation and performance monitoring
Ensure compliance with operational procedures and proper documentation
Track dispatched orders and manage exceptions such as returns or failed deliveries
Prepare daily/weekly reports on outbound performance and backlog
Identify process gaps and drive continuous improvement
Key Requirements
Bachelor's degree in Logistics, Supply Chain, or related field
3 - 5 years experience in warehouse/logistics operations
Strong supervisory and team management skills
Good knowledge of inventory and fulfillment processes
Proficiency in Microsoft Excel and warehouse systems
Strong problem-solving and organizational skills