PURPOSE:
Responsible for driving Parts sales through Retail and Workshop counters.
KEY RESPONSIBILITIES WILL INCLUDE:
Retail/Workshop counter Parts sales
Response to customer enquiries and quotations.
Sales & Customer Acquisition
Develop and maintain a diversified customer base through retail counter interactions and other platforms (email, telephone, WhatsApp).
Drive parts sales to new and existing customers across all channels, ensuring a seamless purchasing experience.
Proactively reactivate inactive customers and identify upsell/cross-sell opportunities through cold calling, targeted outreach, and relationship-building.
Achieve sales targets
Order Processing
Process parts sales orders with accuracy and efficiency, ensuring timely fulfillment.
Collaborate with the Parts Ordering Analyst to improve demand forecasting accuracy by analyzing sales trends and customer needs.
Perform substitution checks for unavailable parts and submit recommendations to Ordering Analyst
Manage parts returns in compliance with established SOPs, including documentation, restocking, or disposal.
Submit Vehicle Off Road (VOR) order parts lists to the Parts Ordering Analyst promptly to minimize downtime.
Record lost sales in the ERP system to identify stock gaps and reduce future stockouts.
Customer Service & Relationship Management
Respond promptly to all customer inquiries and follow through to sale completion.
Conduct post-sale follow-ups to ensure customer satisfaction, address concerns, and gather feedback.
Regularly review customer feedback to identify service gaps and implement improvements.
Manage pending back orders and provide timely updates to customers on the status of VORs and backorders.
Quotation, Reporting & Administration
Generate accurate quotations, orders and picking lists using the ERP system.
Liaise with warehouse Assistant/s to ensure efficient and timely order fulfillment and delivery.
Maintain organized filing of LPOs, invoices, and special-order receipts for easy retrieval and archiving.
Document and file all parts related transactions (invoices, LPOs, deposit receipts)
Product Knowledge & Compliance
Participate in refresher training on EPCs & ERPs
Continuously update product knowledge through technical training sessions (for non-technical staff).
Actively engage in departmental and company programs, campaigns, meetings, and seminars.
Strictly adhere to all company policies, SOPs, and ethical standards.
Perform any other additional duties as maybe assigned from time to time
PERSON SPECIFICATIONS
Academic Qualifications
Degree or Diploma in Business, Automotive or any other related course from reputable institution
Experience
Minimum of 3 years' proven experience in Auto Parts business