Passenger Service Executive PHC at XEJet

Job Summary


The Passenger Service Executive is responsible for delivering excellent customer service to passengers throughout their travel journey. The role involves managing check-in procedures, boarding operations, arrival services, baggage handling support, and customer inquiries while ensuring compliance with airline policies, safety standards, and regulatory requirements. The Passenger Service Executive serves as a key point


of contact for passengers and contributes to a positive travel experience.

Key Responsibilities


Process passenger check-in, ticket verification, seat allocation, and boarding pass issuance in accordance with company procedures.
Conduct boarding and arrival activities, ensuring passengers are handled safely, efficiently, and courteously.
Assist passengers with travel information, flight schedules, baggage requirements, and general inquiries.
Handle special service requests for unaccompanied minors, elderly passengers, passengers with reduced mobility, and other special categories of travelers.
Address passenger complaints and service-related issues professionally, escalating matters where necessary.
Verify travel documents and ensure compliance with airline, airport, immigration, and security requirements.
Assist in baggage handling processes, including reporting, tracing, and resolving delayed, damaged, or lost baggage cases.
Coordinate with flight crew, security personnel, ground handlers, and airport authorities to ensure smooth passenger movement and flight operations.
Maintain accurate operational records, passenger manifests, incident reports, and other required documentation.
Ensure adherence to company policies, customer service standards, aviation safety regulations, and security procedures at all times.


Qualifications and Experience


Bachelor's Degree or HND in any relevant discipline.
Minimum of 1 - 3 years' experience in customer service, airline operations, airport services, hospitality, or a related field.
Experience in passenger handling or airline operations is an added advantage.


Required Competencies


Excellent customer service and interpersonal skills.
Strong verbal and written communication skills.
Ability to remain calm and professional under pressure.
Good problem-solving and conflict-resolution skills.
Attention to detail and accuracy.