We are looking for a Patient Care Specialist to provide exceptional patient support while ensuring compliance with OSHA and HIPAA regulations. This role focuses on delivering a seamless patient experience through effective communication, accurate scheduling, and strong attention to detail.
Key Responsibilities
Provide empathetic, professional patient support
Manage appointment scheduling, including calendar optimization and double-booking when needed
Maintain accurate patient records in EHR/EMR systems
Handle calls, emails, and patient inquiries efficiently
Verify patient information and pre-visit requirements
De-escalate concerns with a patient-first approach
Collaborate with clinical and administrative teams
Requirements
1 year or more of proven experience in call center (must)
Experience with EHR/EMR systems and medical scheduling (preferred but not required)
Knowledge of OSHA & HIPAA compliance (preferred but not required)
Strong communication and conflict resolution skills
High attention to detail and organizational abilities
Ability to multitask and work under pressure
C1 English level (must)
Details
Location: Onsite - Oasis Outsourcing, Royal Offices, Kenya
Schedule: 26 hours/week within 3:00 AM - 3:00 PM (Kenyan time)