Patient Care Specialist – Bilingual (Part Time) at Solvo Global

About the job


Location: Onsite - Oasis Outsourcing, Royal Offices, 3rd Floor, Office 33, Mogotio Road, Nairobi, Kenya
Schedule: 26 hours per week, with shifts assigned within the 3:00 PM - 3:00 AM Kenya time window (not 12-hour shifts, but availability is required during this range).


Role Overview:


As a Patient Care Specialist, you will be the first point of contact for patients, ensuring a warm, efficient, and fully compliant experience aligned with OSHA and HIPAA regulations. Your mission will be to combine strong administrative skills with a human-centered approach, optimizing medical schedules, coordinating clinical processes, and resolving patient concerns with empathy and professionalism.


Key Responsibilities:


Provide patient support with clear, empathetic, and professional communication.
Ensure compliance with OSHA and HIPAA regulations in all interactions.
Manage medical schedules: identify available slots, restrictions, and opportunities for optimization (including double-booking when appropriate).
Maintain accurate patient records in electronic systems and internal tools.
Handle calls, emails, and patient inquiries efficiently.
De-escalate patient concerns using empathy and conflict resolution techniques.


Requirements:


Knowledge of HIPAA compliance.
Minimum 1 year of experience in scheduling and coordinating medical appointments.
Patient data management and accurate documentation.
Proficiency in healthcare platforms (CRM, scheduling tools).
Advanced English (B2+/C1) - mandatory requirement.