Patient Relationship Executive / Receptionist

ob Summary

A Patient Relationship Executive (PRE)will actas the main bridge between patients, their families, and the clinical or administrative teams. He willensure a smooth, welcoming, and stress-free journey from the front door through to post-treatment follow-ups.

Key Job Responsibilities

• Patient Greeting & Registration: Welcoming patients upon arrival, guiding them through check-in, and updating personal and demographic details in the system.
• Appointment Scheduling: Managing bookings, cancellations, and rescheduling for specialized eye doctors, diagnostics, and surgical consultations.
• Check-In & Check-Out Operations: Verifying health or vision insurance (such as HMO), securing pre-authorizations, processing bill payments, and issuing receipts.
• Optical & Diagnostic Support: Coordinating patient flow between general check-ups, eye scans, and optical shops (matching completed glasses or contact lenses with patient paperwork for pick-up).
• Floor Rounds & Comfort: Taking regular walks through waiting areas and wards to comfort anxious patients, explain hospital layouts, and ensure a calm environment.
• Grievance Resolution: Handling first-level patient complaints with empathy, coordinating quick fixes with department heads, and escalating serious issues.
• Medical Records & Feedback: Maintaining Electronic Medical Records (EMR), scanning charts, and administering patient satisfaction feedback forms.

Core Requirements & Qualifications

• Education: A Bachelor's Degree (BA, BSc, or HND) in Business Administration, Mass Communication, Healthcare Management, or Hospitality Management.
• Experience: Typically 2 to 4years of experience in customer service, hospitality, front-office administration, or a healthcare/hospital environment.
• Technical Skills:
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with Hospital Information Systems (HIS), or Electronic Health/Medical Records (EHR/EMR).
• Basic knowledge of healthcare terminology, billing processes, and insurance workflows.
• Soft Skills:
• Exceptional communication and active listening skills.
• High emotional intelligence, patience, and empathy for patients dealing with vision anxiety or stress.
• Multitasking ability and composure under pressure in a fast-paced clinic setting.