Patient Support Program (PSP) Manager - Centurion at IQVIA

Role Overview


We are seeking an experienced Patient Support Program (PSP) Manager to take ownership of the end-to-end operational, quality, and compliance oversight of patient support programs across multiple African countries.
This role is responsible for ensuring high-quality, compliant program delivery, effective team leadership, strong client engagement, and insightful reporting, all contributing to improved patient outcomes.


Key Responsibilities

Program & Operational Management


Lead and manage patient support programs across multiple therapeutic areas and countries
Ensure delivery aligns with scope, timelines, budgets, and contractual commitments
Drive continuous improvement through performance monitoring and operational insights


Clinical & Field Nurse Support


Provide guidance and oversight to Field Nurses and program teams
Act as escalation point for complex clinical, patient, or operational matters
Maintain a strong understanding of the clinical landscape and patient journey


KPI Reporting & Client Management


Develop and present monthly KPI and performance reports
Monitor SLAs, identify trends, and provide actionable recommendations
Build and maintain strong client relationships as a trusted partner


Contract Management Support


Support preparation and review of contract addendums
Ensure contracts remain updated and aligned with current program requirements


Quality, Compliance & Audit


Oversee quality management, including risk management, issue tracking, and CAPAs
Ensure full compliance with SOPs, regulatory requirements, and data privacy standards
Support internal audits, including preparation, documentation, and follow-up actions


Pharmacovigilance


Ensure accurate and timely reporting of adverse events and product complaints
Support training and compliance in pharmacovigilance processes


People & Team Management (Africa)


Lead, mentor, and develop multi-country teams
Support recruitment, onboarding, and performance management
Foster a compliant, high-performance culture


Systems, Financial & Reporting


Drive effective use of CRM and case management systems
Track contracts, deliverables, billing, and budgets
Develop Excel-based trackers, dashboards, and reports


Required Skills & Experience


Proven experience managing Patient Support Programs or healthcare programmes
Strong clinical understanding, with experience supporting Field Nurses
Experience in compliance, quality management, pharmacovigilance, and audits
Advanced Excel and CRM systems proficiency
Experience with contracts, billing, and operational reporting
Demonstrated people management experience across multiple countries
Strong communication and stakeholder engagement skills


Preferred Qualifications


5+ years' experience in pharmaceutical or life sciences industries
Minimum 2 years' experience in a people management role
Experience working across African markets and regulated environments