The Pay-points Relations Specialist will be accountable for growth and sustainability of Paypoints business by ensuring efficient premium billing, lodgement and collection; Paypoint contracts, relationship management, aiding agency business development activities, and optimization of cross-function relationships with corporate business units for enhanced collaboration, analysis and provision of function's management information.
Principal Accountabilities
Paypoint Relations and Business development
Aid Agency to market/source suitable employers for creation of new salary deduction Paypoints.
Responsible for contracting and managing paypoint MoUs and ensuring standard practices/ procedures for new paypoints and relations are shared with all stakeholders and adhered to.
Establish and maintain service-level relations with all paypoints for sustainable business relationships to ensure business growth, efficient premium collections, and data sharing practices.
Liaise with Customer Experience unit to ensure enhanced worksite, customer, and policy servicing.
Champion growth of quality paypoints and exhaustive distribution of PLAK products to all available prospects.
Billing, Lodgement and Collection
Ensure all underwritten policies are billed to respective paypoints and accountable for shortened conversion turn-around times through tracking new business against lodged cases.
Facilitate and spearhead all activities relating to the efficiency of paypoints billing.
Foster technological innovations around digitizing data transfer between the business and paypoint payrolls to grow efficiencies.
Ensure efficient validations of new business and attain optimum conversion process control.
Own the premium collections strategy to achieve targets month-on-month. Ensuring all paypoint premiums and attendant schedules are collected with minimal debtors while devising innovative means of efficient collection.
Liaise with the premium administration unit to ensure timely and accurate receipting of received premiums.
Analysis, Accounting, insights, and learnings
Account for all rejected lodgements and provide the lodgements and rejections report in a timely
manner.
Responsible for investigating all reported collection drop-offs from paypoint schedules and
initiating recovery plans to aid business persistency.
Liaising with Agency to ensure all rejected lodgements are corrected and re-submitted in the following billing month.
Analyse and give statistics of Paypoints to show performance grading - those active and those with quality of business.
Drive continuous education of the agency team through insights and feedback from paypoints.
Core Competences
Demonstrated ease in exercising initiative and innovativeness.
Good communication skills.
Good report writing skills.
Good use of MS Excel.
Understanding of banking/ insurance operations/processes.
Excellent Relationship building skills.
Insurance product knowledge is an added advantage.
Qualifications
Bachelor's degree in a business-related field.
Minimum 3 years' experience in the financial sector or in policy administration, premium collection, debtor management and/or relationship management roles within the insurance Industry
Leadership experience in a customer relationship environment.
Any Insurance professional qualification or progress is an added advantage.