We are seeking a highly skilled Payroll Specialist to join our Payroll Outsourcing division within Business Process Solutions (BPS). This operational role is responsible for the accurate and timely delivery of multiple client payrolls, ensuring compliance with statutory requirements, adherence to service level agreements (SLAs), and providing excellent client service.
Key Responsibilities
Process end-to-end payrolls for multiple outsourcing clients across various industries, including preparation, documentation, and disbursement of payroll EFT/transfers.
Ensure payrolls are processed accurately, on time, and in line with client-specific requirements and SLAs.
Prepare, review, and submit all statutory returns (PAYE, SDL, UIF, COIDA, EMP201/EMP501).
Ensure legislative compliance with South African labour and tax laws.
Perform payroll reconciliations, variance analysis, and exception reporting.
Build and maintain strong relationships with payroll outsourcing clients.
Handle escalated payroll and statutory queries from clients.
Prepare and review client-specific payroll reports and statutory summaries.
Participate in client meetings, service reviews, and issue resolution discussions.
Support the onboarding of new outsourcing clients, including payroll setup, data validation, parallel runs, and go-live support.
Register PAYE, UIF, SDL & COIDA at relevant statutory bodies.
Qualifications
Minimum 5 years' experience in a Payroll Outsourcing/Bureau environment processing multiple client payrolls.
Proven experience working to strict SLAs and managing competing client deadlines.
Solid understanding of South African payroll legislation and statutory requirements.
Payroll qualification or certification advantageous.
SAPA professional membership advantageous.
Systems & Technical Skills
Experience with payroll systems such as Sage 300, Sage VIP, PaySpace, or similar.
Strong Microsoft Excel skills (reconciliations, pivot tables, lookups).
Strong reporting and analytical ability.
Good understanding of PAYE principles and ability to resolve PAYE queries on payslips.
Knowledge of Basic Conditions of Employment Act.
Ability to prove calculations on payslips.
Good knowledge of SARS E@syfile and E-filing.
Behavioural Competencies
High attention to detail and accuracy.
Strong client service and communication skills.
Ability to work under pressure in a deadline-driven outsourcing environment.
Problem-solving and sound decision-making ability.
Ability to manage multiple priorities across multiple clients.