JOB PURPOSE
The People & Culture (P&C) Manager will provide strategic and operational leadership in developing, implementing, and sustaining people-focused systems, policies, and practices that foster a positive, inclusive, and high-performance culture. The role holder shall ensure that Ruben Centre attracts, retains, and develops talent while promoting staff well-being, equity, and compliance with Kenyan labor laws.
Key Responsibilities
1. People & Culture Strategy
Lead the development, review, and implementation of HR policies, procedures, and frameworks aligned with organizational goals and Kenyan labor laws.
Champion initiatives that strengthen organizational culture, values, and behaviors fostering inclusion, accountability, and continuous learning.
Provide strategic advice to leadership on workforce planning, talent management, and organizational development.
2. HR Systems and Compliance
Administer and continuously improve the Human Resource Information System (HRIS) to ensure data accuracy and accessibility.
Maintain up-to-date HR manuals, handbooks, and tools that reflect current laws and organizational policies.
Ensure compliance with all labor regulations, health and safety standards, and internal governance policies.
3. Talent Management and Development
Oversee the full employee life cycle from recruitment and onboarding to development, performance management, and separation.
Lead recruitment and selection processes to ensure the organization attracts mission-driven and skilled talent.
Coordinate employee induction and capacity-building programs to support staff growth and retention.
Support line managers in implementing effective performance management systems and feedback mechanisms.
4. Employee Engagement and Well-being
Promote a safe, healthy, and inclusive workplace that supports employee well-being and mental health.
Develop and oversee staff welfare programs including medical, pension, and insurance schemes.
Coordinate initiatives that foster teamwork, recognition, and employee engagement.
Handle staff grievances with empathy, confidentiality, and fairness while maintaining compliance with due process.
5. Culture and Organizational Development
Partner with program and departmental heads to embed people and culture principles in all projects and operations.
Facilitate organizational change and transformation initiatives that enhance effectiveness and collaboration.
Support initiatives geared toward creating a positive, values-driven, and high-performing organizational culture.
6. Administration and Payroll
Ensure timely and accurate payroll administration in collaboration with the finance team.
Maintain complete and secure personnel files and staff records.
Manage leave tracking, contract renewals, and other administrative HR processes.
Required skills/qualifications
Minimum of 5 years of progressive experience in Human Resource Management or related work, with at least 3 years in a managerial or leadership position.
Bachelor's degree in Human Resource Management, Business Administration, Organizational Development, or a related field. A Master's degree in a relevant discipline is an added advantage.
Certified Human Resource Professional - Kenya (CHRP-K), demonstrating solid technical grounding in HR practices and compliance.
Member of the Institute of Human Resource Management (IHRM), in good standing
Proven experience in developing and implementing HR strategies, policies, and procedures aligned with organizational goals.
Strong knowledge and experience in Kenya Labour Laws, employee relations, performance management, recruitment, talent development, and organizational culture.
Demonstrated ability to lead and support diversity, equity, and inclusion (DEI) initiatives.
High proficiency in HR Information Systems (HRIS); familiarity with Wingubox HR system, payroll systems, and digital performance management systems is a plus.
Excellent interpersonal, leadership, communication, and conflict resolution skills, with the ability to influence and build relationships at all organizational levels.
Experience working in NGO or development sector settings and exposure to cross-cultural work environments is highly desirable.