People Operations Assistant at CrossBoundary

Job Description


CrossBoundary is recruiting a full-time People Operations Assistant to join the People Team. The People Operations Assistant is responsible for the high-volume, repeatable operational work that ensures accuracy and consistency across the employee lifecycle. You will be expected to execute contract issuance and tracking, perform onboarding and offboarding task execution, and manage benefit enrollments and removals. Additionally, this role will maintain HRIS data integrity through regular audits and serve as the primary point of contact for triaging non-ER inquiries through the People Ops helpdesk to ensure fast and reliable service delivery.


What you will do
Your primary responsibilities would be: 


Employee lifecycle admin support - Execute specific onboarding and offboarding tasks to ensure a seamless transition for employees:
Draft and distribute employee letters and fulfill various data requests
Support hiring managers with implementing effective onboarding plans for new hires to standardize employee experience
Manage the administrative execution of onboarding and offboarding tasks to ensure no step is missed
Manage our onboarding buddy and mentorship program, including pair new hires with an onboarding buddy and a mentor based on their role and preferences
Manage the Analyst & Associate Mentorship program and liaise with the Wall Street Prep team for required setups


Benefits Administration -


Handle the technical execution of benefits enrollments and removals:
Support ongoing benefits administration, and ensure proper offboarding of exiting employees
Handle benefits-related grievances and audits to ensure all employees are correctly enrolled


Immigration & Compliance support -


support with data and document collection required for immigration applications
Data Integrity - Perform regular HRIS updates and audits to maintain clean, reliable data, and respond to People data-related questions & requests from the team
People Team Service Desk - Act as the first-line triage for the People Ops helpdesk/inbox for all non-Employee Relations inquiries
People Team dashboard - manage the People team dashboard once operational to ensure it is accurate & updated at all times
Office Leads support - work with the People Operations Senior Manager on Office Leads related initiatives aimed at standardising and optimising the CB experience across all our jurisdictions
Wellness initiatives execution - actioning on wellness initiatives plans across the team aimed at improving Employee experience
Ongoing process improvement - Support ad hoc process improvement projects and provide ongoing assistance to the People Operations Senior Manager and Chief People Officer


Who You Are


Bachelor's degree in human resources, Business Administration, or related field  
3+ years of experience in People Operations/Human Resources 
Ability to operate effectively in a fast-paced and changing environment  
Excellent communication skills across diverse audiences & strong stakeholder management 
Excellent interpersonal and organizational skills 
Strong attention to detail and problem-solving skills 
Ability to work independently & within a team, and manage multiple priorities  
Proficiency in Microsoft Office and HRIS software systems (specifically BambooHR)