People Partner (UK & US Clients) at Huntswood

About the job

Please note: This role is fully on-site (5 days per week in our Cape Town office), working 9am - 6pm, with some flexibility required on occasion to support US‑based hours.


To establish a strategic partnership with the operation and ensure that people practices are aligned with operational practices to yield optimal performance.


Role Profile:

Industrial/Employee Relations:


To provide advisory in relation to misconduct, operational requirements, incapacities, grievances, and dispute resolution.
To facilitate/cheer all matters relating to misconduct, incapacity, operational requirements , grievances, and disputes.
Mitigate and defend Industrial relations risk at the CCMA.
Actively identifies gaps, proposes, and implements changes within contractual frame works and organisational policies.
Driving Employment Equity and ensuring adherence to policies.
To ensure compliance to legal, business and client requirements.


Performance Improvement:


Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
Promotes performance management and calibration sessions.
Proposes changes for continuous improvement.
Identifies poor performers and implements measurable change to yield positive outcomes.


Engagement:


Acts as a single point of the contact for the employees and managers in the business unit.
Proactively supports the delivery of People Processes.
Weekly meetings with stakeholders to conduct a needs analysis and provide feedback on People actions
Analyses client feedback and processes and use this feedback to ensure service enhancements.
Engages with management team and pro-actively, responds to queries promptly and ensures that opportunities for improvements are actioned and measured.
Performs a support role for the business by ensuring collaboration and pro-active communication between departments.
Presentation of MBR and suggestions about change management
To provide meaningful reporting to facilitate business decisions.


Absence Management/Attrition:


Reviewing exit information and driving positive change.
Performing stay interviews.
Identifying proactive measures reduce and mitigate attrition.
Facilitate employee ambassador sessions and collaborate with respective departments to yield positive change.


Reporting:


Work closely with all stake holders to understand reporting requirements and compiling necessary reports to impact positive change.


Design & Delivery


Liaising with the People Projects Partner and other stake holders to timeously contribute to the successful delivery and completion of people and business-related projects


Experience/Qualifications


Grade 12 or equivalent NQF level qualification
Tertiary qualification or equivalent NQF qualification
5-7 years' experience in a Human Resources or Management role
Previous experience in a call centre advantageous
Strong MS Excel and PowerPoint skills