P
People Support Practitioner (Fixed Term Contract) at Pepkor Payments & Lending
Pepkor Payments & Lending
October 13, 2026
Full-time
On-site
Key Responsibilities
Recruitment and Selection
Provide support during the recruitment and interview process
Administration of appointment process, including offer letters and employment contracts.
Onboarding of new employees
Coordinate and facilitate the on-boarding process for new employees.
Manage Onboarding questionnaires & interviews with new starters and compile onboarding feedback reports.
Support and monitor probation review process for new starters.
Compliance & Reporting
Capturing and maintaining of all relevant employee information on Sage 300 People.
Assist with conducting audit checks relating to employees' files and policies.
Employee Relations (IR)
Provides solid Employee Relations advice to line management and employees on labour law and company employment policies and procedures.
Plans, coordinates, and attends disciplinary hearings.
Prepares all disciplinary documents and warning forms.
Manage absenteeism in conjunction with line management and recommend remedial action.
Provide guidance and advice for managing grievances.
PS Service Delivery
Coaching and mentoring of line management and employees on PS matters.
Manages employee benefit claims and ensures all claims are properly processed with the service providers (e.g., Critical illness, death, and disability).
Administration of all employee information and records.
Providing necessary information to all employees on benefits.
Conducts, prepares, and analyses employee exit interviews and identifies retention opportunities.
Employee Engagement & Wellness
Assist with developing and implementing employee engagement and well initiatives.
Implement and monitor all social committee events/ internal branding projects.
Support the PS Manager with the coordination and implementation of organizational culture and values interventions.
Communicates all EWP & EAP matters and manage relationships with service providers.
Provide support, guidance, and assistance to all employees on the EWP & EAP.
Functional Competencies
Strong Communication Skills and ability to build relationships
Excellent Planning and organising skills
Results driven
Writing and reporting
Quality and detail orientation
Qualifications and Experience
Degree or Diploma in Human Resource Management/ Industrial and Organisational Psychology
At least 5 years' experience in a PS Generalist role in BPO or Contact centre environment
Efficient in MS Word, Excel, Outlook, PowerPoint.
Efficient in Sage 300 People
Strong technical expertise is required to effectively perform this role.
Must have solid IR understanding and experience.
Exposure to planning and executing of employee wellness and engagement initiative's
Recruitment and Selection
Provide support during the recruitment and interview process
Administration of appointment process, including offer letters and employment contracts.
Onboarding of new employees
Coordinate and facilitate the on-boarding process for new employees.
Manage Onboarding questionnaires & interviews with new starters and compile onboarding feedback reports.
Support and monitor probation review process for new starters.
Compliance & Reporting
Capturing and maintaining of all relevant employee information on Sage 300 People.
Assist with conducting audit checks relating to employees' files and policies.
Employee Relations (IR)
Provides solid Employee Relations advice to line management and employees on labour law and company employment policies and procedures.
Plans, coordinates, and attends disciplinary hearings.
Prepares all disciplinary documents and warning forms.
Manage absenteeism in conjunction with line management and recommend remedial action.
Provide guidance and advice for managing grievances.
PS Service Delivery
Coaching and mentoring of line management and employees on PS matters.
Manages employee benefit claims and ensures all claims are properly processed with the service providers (e.g., Critical illness, death, and disability).
Administration of all employee information and records.
Providing necessary information to all employees on benefits.
Conducts, prepares, and analyses employee exit interviews and identifies retention opportunities.
Employee Engagement & Wellness
Assist with developing and implementing employee engagement and well initiatives.
Implement and monitor all social committee events/ internal branding projects.
Support the PS Manager with the coordination and implementation of organizational culture and values interventions.
Communicates all EWP & EAP matters and manage relationships with service providers.
Provide support, guidance, and assistance to all employees on the EWP & EAP.
Functional Competencies
Strong Communication Skills and ability to build relationships
Excellent Planning and organising skills
Results driven
Writing and reporting
Quality and detail orientation
Qualifications and Experience
Degree or Diploma in Human Resource Management/ Industrial and Organisational Psychology
At least 5 years' experience in a PS Generalist role in BPO or Contact centre environment
Efficient in MS Word, Excel, Outlook, PowerPoint.
Efficient in Sage 300 People
Strong technical expertise is required to effectively perform this role.
Must have solid IR understanding and experience.
Exposure to planning and executing of employee wellness and engagement initiative's