Pharmacist Assistant QPB - Unicare Somerset West at Clicks Group

Introduction


Unicare is currently seeking to appoint a Pharmacist Assistant QPB that is passionate about customer service. The role will be based at Unicare 24 Hour Pharmacy in Somerset West and will report to the Dispensary Manager.


Job Description

Job Objectives:


Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
Dispensing of scripts and or any other claiming/capturing related procedure
Accurate and complete handling of all profiles worked on
Interact with health care professionals where needed
Problem solving and follow up of queries
Interact with customers via telephone or other means regarding medication and Healthcare Services
Handling of queries regarding prescriptions
Patient Profile management
Assist with Chronic authorizations in collaboration with the medical aid team
Liaison with all other departments
Ad hoc requirements as per operational requirements
High standards of customer service and care
Efficient stock control and administration, including repacking of medicine
Efficient dispensary administration
Accurate compounding
Provision of general health advice
High standards of housekeeping and merchandise display


Knowledge:


Product knowledge (including OTC)
SAPC and relevant legal knowledge
Sound knowledge of the chronic authorization process and procedures
Customer service orientated
Ethical working practice and compliance


Skills:


Computer literacy (MS Office)
Service orientated
Team Player
Integrity
Accuracy and attention to detail
Be able to use initiative in order to provide patient satisfaction
Effective time management skills
Adaptability
Positive attitude
Be able to work under pressure


Competencies:


Adhering to Principles and Values
Working with People
Delivering Results and Meeting Customer Expectations
Following Instructions and Procedures
Relating and Networking
Planning and Organising


Minimum requirements

Experience:


Minimum 1 year in the role of Pharmacist Assistant Post Basic
Retail Experience


Education:


Further Education and Training Certificate Pharmacist Assistance (Essential)
Valid registration with SAPC