Pharmacy Technician

About the Role We're hiring a qualified Pharmacy Technician to provide remote customer and patient support. You'll be the first point of contact for customers with questions about medications and orders. What You'll Do Respond to customer and patient inquiries via phone, chat, and email Answer general questions about medications, dosages, usage, and availability Process and follow up on prescription orders and refills Escalate clinical or complex cases to the supervising pharmacist when needed Keep accurate records of customer interactions Flag any safety, compliance, or stock issues promptly Requirements (Must Have) Prior experience in a pharmacy, hospital, or healthcare setting Strong verbal and written communication skills Comfortable using computers, customer-support tools, and video calls Reliable internet connection and a quiet workspace Nice to Have Previous remote or call-center experience Familiarity with pharmacy management or EMR software