ROLE OVERVIEW
The Presales Executive - Francophone Africa is a bilingual commercial role responsible for supporting the Client's sales teams across French-speaking African markets. This person will prepare bids, proposals, and tender responses in both English and French, conduct product demonstrations for francophone prospects, and manage POC engagements across markets including DRC, Senegal, Ivory Coast, and other Francophone territories. The ideal candidate is fluent in French, commercially confident, outspoken in client settings, and brings a genuine understanding of how enterprise technology decisions are made in Francophone African markets.
KEY RESPONSIBILITIES
Identify and track tender opportunities across Francophone African procurement portals, government listings, banking and healthcare institutions, and donor-funded procurement platforms in target markets
Prepare and submit end-to-end RFPs, RFQs, RFIs, EOIs, and formal tender responses in both English and French, compliant with OHADA frameworks and local procurement regulations
Develop bilingual technical and commercial proposals including cost estimates, solution descriptions, scope of work, and capability statements tailored to Francophone market requirements
Conduct product demonstrations of the full client suite (QMS, VQMS, Self-Service Kiosks, Digital Signage, Appointment Booking, CX CRM, CX Portal) to prospective clients across banking, healthcare, and enterprise sectors in Francophone markets
Plan, coordinate, and manage Proof-of-Concept (POC) engagements from scoping through execution, including bilingual documentation, client feedback, and commercial follow-through
Support client discovery and needs analysis sessions to position the right Marezi solution for each francophone prospect
Prepare accurate bilingual quotations in coordination with country sales representatives, aligned to approved pricing and commercial frameworks
Maintain a tender calendar and compliance matrix to ensure zero missed deadlines across concurrent multi-market submissions
Manage and update CRM records in Zoho with accurate deal stages, proposal statuses, and activity logs across all Francophone accounts
Produce regular reports in English on bid activity, demo pipeline, POC status, and win and loss analysis for leadership
MUST HAVE REQUIREMENTS
French language fluency at C1 minimum - written and spoken. You will draft proposals, lead demonstrations, and communicate with clients in French daily
Strong English communication - all internal reporting, leadership updates, and cross-team coordination are conducted in English
Proven experience in bid, tender, RFP, RFQ, and RFI preparation with direct ownership of the full submission process
Proficiency in Microsoft Office Suite, particularly Excel (pricing models, trackers), Word (bilingual proposal formatting), and
PowerPoint (presentations and demos)
Hands-on experience with a CRM system for pipeline and activity management - Zoho CRM experience is strongly preferred
Confidence and presence in client-facing settings including demonstrations, presentations, and POC reviews in both languages
Requirements
QUALIFICATIONS AND EXPERIENCE
Bachelor's degree in Business, IT, Engineering, Telecommunications, Commerce, or a related field
Minimum 2 years of experience in a presales, bids, or commercial coordination role - ICT, technology, or enterprise solutions environment preferred
Experience conducting product demonstrations or supporting POC engagements in a technology context is a strong advantage
Familiarity with Francophone African procurement environments - OHADA legal frameworks, donor-funded processes (World Bank, UNDP), or government tendering in DRC, Senegal, or Ivory Coast
Sales or account management background is a meaningful advantage
PERSONALITY AND SOFT SKILLS
Outspoken, confident, and commercially energetic - comfortable leading client meetings and demonstrations in French without prompting
Culturally aware and adaptable across different Francophone markets - understands that DRC, Senegal, and Ivory Coast require different commercial approaches
Highly organised and deadline-driven with the ability to manage multiple concurrent bids across multiple markets
Proactive self-starter who identifies opportunities and drives engagement independently across a remote, distributed team
Collaborative and dependable - sales reps in francophone markets rely on this person to deliver professional, accurate bilingual output on time
ADVANTAGEOUS
Direct lived or professional experience in DRC, Senegal, Ivory Coast, Cameroon, or another Francophone African market
Existing relationships with enterprise banking or healthcare clients in Francophone Africa
Familiarity with donor-funded procurement processes (World Bank, UNDP, USAID, AFD)