Key Responsibilities
Drive client engagement in line with coverage model.
Engage premium clients by identifying and meeting needs via cross sell of retail banking products. Primary focus will be on increasing penetration of wealth and insurance along with improving CASA AUM
Follow the applicable contact management approach to drive engagement with premium clients. Execute applicable sales campaigns as designed and released by country segment teams
Drive 'Needs based conversations' with clients to provide suitable products. Focus on building relationship via consultative selling approach
Meet or exceed applicable scorecard targets
Handle Client led product requests triggered via Cliient Engagement Systems (CEMS) leads.
Follow up and manage expectations of clients to ensure timely processing of sales transactions
Help drive digital adoption within the portfolio
Support onboarding of premium clients and create a pipeline for upgrade to priority segment
Embed Here for good and Group's brand and values as part of Premium executive team
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Portfolio Management
Drive portfolio growth through existing to bank (ETB) and increased product per customer (PPC) ratio.
Based on client profile, map client potential and work towards up streaming to Wealth Management Solutions
Risk Management
Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
Remain alert to the risk of money laundering and assist in the Bank's efforts in combating it by adhering to the principles in relation to: "Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers".
Operational Risk Policy
Ensure understanding of the Group's Risk Management Framework including relevant Operational Risk Framework ownership. Ensure a full understanding of the risk and control environment in area of responsibility
Governance
Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Responsible for delivering 'effective governance'; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Know Your Customer
Ensure you remain alert to the risk of money laundering and assist in the Bank's efforts in combating it by adhering to the principles in relation to:
Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
Ensure you are trained in combating money laundering
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank's Conduct Principles
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Internal
Wealth Specialist
Branch Managers
Regional Managers
Quality Analyst
Universal Bankers
CDD/ Operations Teams
External
Customers (Current and Potential)
Other Responsibilities
Embed Here for good and Group's brand and values in team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
QUALIFICATIONS
Academic or Professional Education/Qualifications in any higher institution
3 years in relevant portfolio management experience or related relevant experience
Licenses and Certifications/accreditations; Wealth Management