Presales Engineer – Infrastructure Services at Terawork

Role Overview

We are seeking a dynamic Presales Engineer with deep technical expertise in infrastructure services, particularly in backup and recovery, enterprise storage, server hardware, hyper-converged infrastructure (HCI), and virtualization. This role is pivotal in translating complex IT requirements into robust, scalable solutions that address real business needs. As a trusted technical advisor, you'll work closely with the sales team and enterprise clients to drive pre-sales engagements from discovery to solution validation.

You'll be part of a high-impact team that sits at the intersection of technology and business, helping customers modernize their infrastructure and maximize ROI from IT investments.

Key Responsibilities


Partner with account managers to uncover customer requirements and design tailored infrastructure solutions across backup/recovery, storage, servers, HCI, and virtualization.
Deliver technical presentations, whiteboard sessions, product demos, and proof-of-concepts (POCs) that clearly communicate solution capabilities and business value.
Prepare detailed technical proposals, including solution architectures, BOMs, migration strategies, and ROI/TCO analyses.
Act as a technical subject matter expert in customer engagements, addressing architecture design, integration points, sizing, scalability, and operational models.
Maintain a deep understanding of customer environments and provide strategic guidance on future-state infrastructure roadmaps.
Track industry trends, emerging technologies, and competitive offerings to position your solutions effectively.
Assist in RFP/RFI responses, contributing accurate and compelling technical content.
Participate in post-sales handover sessions, ensuring smooth knowledge transfer to delivery teams.


Required Skills & Experience


5+ years of experience in presales engineering, solution architecture, or related technical customer-facing roles within infrastructure services.
Demonstrable hands-on expertise in:
Backup and recovery: Veeam, Veritas, Commvault, Cohesity, Rubrik.
Storage: SAN/NAS architectures, enterprise storage platforms (Dell EMC, NetApp, HPE, etc.).
Servers: Rack/tower/blade architectures, compute sizing, hardware refresh cycles.
HCI: VMware vSAN, Nutanix, Cisco HyperFlex, or similar.
Virtualization: VMware vSphere, Microsoft Hyper-V.
Strong ability to articulate technical concepts to both technical and non-technical audiences, translating features into business outcomes.
Proficiency in creating architecture diagrams (e.g., using Visio or Lucidchart) and technical documentation.
Experience engaging with mid-size to large enterprise clients across FSI, legal, oil & gas, and public sector verticals.