Principal ICT Technical Support Officer at ICT Authority

Job Specifications

Specific duties and responsibilities will entail:-


Ensuring continuity of computer system services for computer users by providing the technical expertise;
supervising the installation of computer software products, modify/repair hardware and resolve technical problems;
Participating in the testing of new technology;
Verifying change requests and specifications and recommending appropriate action;
Installing computer hardware operating systems and applications/systems;
Configuring computer hardware operating systems and applications/systems;
Participating in testing and evaluation of new technologies;
Assessing the risks associated with ICT changes;
Updating central e-records of assets of MCDAs;
Monitoring and maintaining computer systems/applications and networks of MCDAs including emails, websites and database systems;
Troubleshooting hardware, software and network faults;
Participating in preparing documents, manuals and reports;
Advising ICT Users on specifications and quality of ICT resources such as including printers, computers and other accessories;
Logging, analyzing and resolving minor incidents and customer queries;
Receiving and referring complex ICT issues to appropriate offices; and
Preparing regular reports on ICT queries and responses from end users.


Job Specification

Personal Specifications

For appointment to this grade, an officer must have:


At least five(5) years relevant work experience in Public Service or Private Sector;
Bachelors degree in Computer Science, Computer Engineering or any other equivalent qualification from a recognized institution;
Masters degree in any of the following:- Computer Science, Information Technology, Network Administration, Software engineering or related field
Professional Diploma/Certificate in the related field;
Certificate in Management Course lasting not less than four (4) weeks from recognized institution;
Met provisions of Chapter Six of the Constitution; and
Shown merit and ability as reflected in work performance and results.