To analyse, design, optimise, and govern business processes within the Juristic (business banking/legal entities) environment. The role focuses on the strategic and tactical aspects of discovering, validating, documenting, and communicating process-related knowledge through modelling, simulation, and analysis of current and future state processes.
The Process Engineer will play a critical role in driving efficiency, compliance, and improved client experience for juristic clients, aligning business processes with overall bank strategy.
Key Responsibilities
Facilitate the end-to-end process engineering lifecycle, including discovery, design, modelling, simulation, and optimisation
Analyse current state (as-is) processes to identify inefficiencies, risks, and improvement opportunities
Design and document future state (to-be) processes aligned to business and regulatory requirements
Engage stakeholders across Juristic, Compliance, Risk, Operations, and IT to gather and validate requirements
Translate complex business requirements into process models, frameworks, and technical specifications
Drive process standardisation and optimisation initiatives across the juristic banking value chain
Ensure alignment with regulatory requirements, governance frameworks, and internal policies
Support automation and digital transformation initiatives (e.g., workflow tools, RPA, BPM platforms)
Conduct impact assessments for process changes and transformation initiatives
Monitor and measure process performance using KPIs, metrics, and continuous improvement practices
Facilitate workshops and present findings, recommendations, and solutions to senior stakeholders
Key Deliverables
End-to-end process maps (BPMN, value streams, customer journeys)
Process design documentation and functional specifications
Gap analysis and process improvement recommendations
Process performance reports and dashboards
Governance and compliance-aligned process frameworks
Minimum Requirements
Relevant Degree or Diploma in Industrial Engineering, Business Science, Information Systems, or related field
5 - 8+ years' experience in Process Engineering / Business Process Management within banking or financial services
Proven experience working in Juristic / Business Banking / Commercial Banking environments
Strong understanding of banking operations, regulatory frameworks, and compliance requirements
Technical Skills
Process modelling tools (e.g., ARIS, Visio, Signavio, Bizagi)
Strong knowledge of BPMN 2.0 standards
Experience with process automation / RPA / workflow tools
Data analysis and reporting (Excel, Power BI, or similar)
Understanding of core banking systems and digital platforms
Key Competencies
Strong analytical and problem-solving skills
Ability to work with complex systems and processes
Excellent stakeholder engagement and communication skills
Strategic thinking with a continuous improvement mindset
High attention to detail and governance awareness
Ability to influence at both operational and executive levels
Advantageous
Lean Six Sigma (Green Belt / Black Belt)
TOGAF or relevant process/architecture certifications
Experience in digital transformation programmes within banking