Process Engineer at Nedbank

Job Purpose


This role is where your analytical expertise and strategic thinking will directly shape how the organisation delivers value. In this opportunity, you'll bring clarity and structure to complex business needs, translating them into well‑defined epics, features, objectives, and user stories aligned to IIBA best practices and agile product‑delivery standards.
You'll help drive operational excellence by identifying process inefficiencies, resolving bottlenecks, and uncovering automation opportunities that enhance performance across the value chain.
With a strong understanding of change‑management principles, you'll support teams and stakeholders through transition, ensuring sustainable adoption of future‑state processes and continuous improvement.


Job Responsibilities


Define the scope and estimations for process initiatives
Conduct elicitation and collaboration tasks to obtain information from stakeholders.
Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs.
Conduct Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement
Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution.
Analyse and document requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.
Proactively plan process deliverables based on relevant project delivery method
Execute process improvement initiatives using accepted techniques. Taking responsibility for individual delivery in terms of scope and time.
Participate in modelling and analysing operational/business processes including As Is discovery and analysis, To Be design and its iterations, activity based costing, process optimisation and simulation
Ensure quality gates are met, including requirements clarity, sign offs, artefact standards, and compliance measures.
Ability to build business case to demonstrate business value & calculate ROI for business stakeholders
Define and analysis value chains (cross functional process mapping) and linking business strategy to process architecture
Define the process end-to-end view (Operating model)
Understand process improvement & Enterprise Architecture frameworks
Understand advanced process measurement (tying value chain processes to corporate performance metrics)
Ability to design and develop process measurement analytics and collaborate on the construction of the analytics tools
Ensure successful implementation of processes by evaluating benefit realisation
In depth understanding of process and workflow streamlining, problem resolution, change management and relevant BPMS tool use
Understand how change management integrates into the overall transformation initiative
Develop communication plans that will facilitate the planned changes
Develop mitigation strategies for cross-organizational impacts for process improvement projects
Ability to use BPM related tools including project planning and tracking
Understand how BPMS and RPA tools are used for process automation
Ability to manage the capture of information in the BPM tools and review models for compliance with standards
Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
Understand big data concepts and how it will be used for research, customer experience management, and information mining
Understand current and emerging technology landscape and how it can be used in the BPM context
Understand all the regulatory and compliance drivers for the business within their customer domain.
Able to apply Nedbank process methods and practices on process initiatives
Understand the required risk controls within the risk appetite within their customer domain


Essential Qualifications - NQF Level



Advanced Diplomas/National 1st Degrees



Preferred Qualification


Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7


Preferred Certifications


LEAN/ SIX SIGMA - Yellow belt / CBPP/ Business Analysis


Minimum Experience Level


7 - 10 years
3 - 5 years managerial experience
Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team. Demonstrated leadership on small-to-medium process and performance improvement engagements


Technical / Professional Knowledge


Business principles
Principles of project management
Relevant regulatory knowledge
Management information and reporting principles, tools and mechanisms
Presentation Skills
System Development Life cycle(SDLC)
Functions specific policies procedures and systems knowledge
Modelling-EPC/BPMN/UML
Process Measurements
Analysis
business consulting and facilitation skills
People Skills
Client focused process Design
Process management Principles
Business consulting and facilitation


Behavioural Competencies


Decision Making
Facilitating Change
Influencing
Continuous Improvement
Building Partnerships
Customer Orientation


Closing date - 25 May 2026