Role Brief
We are seeking an experienced Process Improvement Specialist to join our growing advisory practice. The successful candidate will work across client engagements to analyze, redesign, document, and optimize business processes while supporting digital transformation initiatives.
This role requires strong expertise in process mapping, SOP development, business analysis, and automation design across multiple industries.
Key Responsibilities
Conduct process discovery through stakeholder interviews, workshops, and document reviews.
Develop current-state (As-Is) and future-state (To-Be) process maps using BPMN 2.0, swimlane diagrams, flowcharts, and related methodologies.
Identify process inefficiencies, control gaps, and improvement opportunities, maintaining structured process documentation and libraries.
Assess processes for automation opportunities and develop automation blueprints, business requirements documents (BRDs), functional specifications, governance frameworks, and exception handling procedures.
Collaborate with client IT teams and technology vendors to support workflow and RPA implementation readiness using platforms such as Power Automate, UiPath, N8n, Zapier, or similar tools.
Develop clear, user-friendly Standard Operating Procedures (SOPs), process manuals, templates, and governance frameworks aligned with operational and regulatory requirements.
Support client engagements from project scoping through implementation, contributing to proposals, engagement planning, presentations, methodology development, and change management activities.
Requirements
Bachelor's Degree in Business Administration, Industrial Engineering, Management Sciences, or a related discipline.
3 - 5 years of experience in Process Improvement, Business Analysis, Operational Excellence, or Management Consulting.
Strong proficiency in process mapping tools such as Microsoft Visio, Lucidchart, Miro, or similar applications.
Working knowledge of BPMN 2.0 and process documentation standards.
Demonstrated experience developing SOPs, BRDs, functional specifications, and process documentation.
Experience assessing or designing workflow automation solutions using Power Automate, UiPath, N8n, Zapier, or similar platforms.
Excellent analytical, documentation, communication, and stakeholder management skills with the ability to engage senior executives.
Core Competencies:
Process Improvement & Business Analysis, Process Mapping & Documentation, Workflow & Process Automation, SOP Development, Analytical Thinking, Stakeholder Management, Project Delivery, Continuous Improvement, Attention to Detail, Commercial Awareness.
Preferred Qualifications:
Lean Six Sigma (Green Belt or higher), PMP, CBAP, or similar professional certifications.
Previous consulting or advisory experience.
Exposure to ERP platforms (SAP, Oracle, etc.).
Familiarity with ISO 9001 Quality Management Systems.
Experience working within the West African business environment.
What We Offer
Competitive compensation.
Exposure to high-impact consulting engagements across multiple industries.
Structured career development within Bridgemead Advisory.
Collaborative, high-performance work environment.
Continuous learning and access to proprietary consulting methodologies.
Hybrid working arrangements with flexibility built into engagement delivery