Product Consultant (Durban South) at Smollan

Description


We are looking for a sophisticated and sales-driven Product Consultant to represent our brand in Hyde Park. You will be responsible for driving high-volume sales through expert product knowledge while ensuring our brand's physical presence in-store is impeccable. The ideal candidate thrives in a high-end retail environment and understands the importance of both sales performance and operational excellence.


Key Responsibilities and Deliverables:

In-store Sales and Marketing


Based on cold calling, visiting stores to negotiate orders and sell products to the store
Develop relationship with store manager
Influencing and escalating store orders to Samsung HQ and loading of VOCs on MCS and REX
Negotiate forward share


Shelf Health


Ensure product availability
Check for and manage damaged stock process
Check accurate pricing, promotional pricing, competitor pricing
Effective management of demo software on all live devices
Effective housekeeping


Drive Sells Out


Training of store staff
Engaging with shoppers
Identify need for promotions to increase sales and negotiate with store manager
Increase forward share / floor share / shelf share of Samsung products
Negotiate for prime positions in store
Drive slow moving stock and allocate sufficient space to fast moving stock
Manage / influence stock on hand


Implementation of Promotions


Implement promotions according to head office and client requirements
Maintain stock levels


Administration


Compile weekly and monthly reports based on customer liaison and sales
Identify challenges and corrective actions
Ensure account forms are completed and delivered
Administer and complete collages as per requirements


Customer Satisfaction and Service


Gather feedback from customer complaints, queries and requests and ensure resolution
Monitor order and delivery day
Build and maintain strong working relationships


Requirements


Education: Minimum of a Diploma or NQF Level 5 qualification in Marketing, Business, or a related field.
Sales Experience: 2 - 3 years of proven experience in a sales-driven environment is essential.
Experience Range: We are looking for candidates within the 0 - 5 year experience bracket, provided they can demonstrate high potential and a strong work ethic.
Tech Savviness: High level of Computer Literacy, specifically within the MS Office Suite (Excel, Word, and Outlook) for reporting and professional communication.


Key Competencies:


Organisational commitment
Teamwork & collaboration
Relationship building
Agility
Performance & results driven
Continuous growth & improvement
Resilience & stress management
Service excellence
Analysis & problem solving
Sales orientation
Quality & detail excellence
Communication