Product Consultant | Katlehong (JHB East Rand) at Smollan

Description

Job Summary:


To ensure exposure of product/service, increased sales and achievement of targets by representing the company and its services to the trade at an in-store level and growing the customer base within the forecourt.


Key Responsibilities and Deliverables:

Customer Experience Management


Manage customer vetting and registration
Manage rental process
Gather feedback and suggestions from customers to continuously improve the rental service Monitoring and managing inventory including the storing, tracking and maintenance of equipment


Inventory Management


Monitoring and managing inventory including the;
Storing
Tracking
Maintaining of equipment
Charging devices


Managing & Ensuring Compliance


Standards & Discipline Management
Brand Management & Compliance onsite
HSSE compliance
Non-Compliance Escalation




Job Profile - Samsung Product Consultant August 2021 1


Reporting and KPI's


Delivery of Quality Reporting & Insights


Feedback on what is working and what is not working, + Red flag escalations of issues encountered on the sites, + Speedy response to resolve issues that are encountered, + Provide insights gained from customer interactions


Administration


Capture daily, weekly and monthly reports based on customer interactions and sales • Identify challenges and corrective actions
Customer Satisfaction and Service
Gather feedback from customer complaints, queries and requests and ensure resolution • Build and maintain strong working relationships


Key Competencies


Organisational commitment
Teamwork and collaboration
Relationship building
Agility
Performance and results driven
Continuous growth & improvement
Resilience & stress management
Service Excellence
Analysis & problem solving
Sales orientation
Quality and detail excellence
Communication


Requirements


Minimum Qualifications: Matric
Minimum Experience: 2-3 years' experience in commission-based sales in Retail environment
Knowledge, Skills & Abilities: Sales and Marketing knowledge
Customer Service Skills
Self management
Effective administration and communication skills
Knowledge and understanding of renewable energy
Literacy - MS Office