Role Overview
The Product Coordinator supports the planning, coordination, and delivery of the organisation's digital products, including the membership hub, e-learning systems, marketplace, and community platforms.
The role serves as a bridge between Technology, Programs, Communications, and Membership teams, ensuring that business needs are clearly translated into actionable tasks and delivered efficiently.
This role is execution-focused, with growing involvement in product planning and continuous improvement.
Key Responsibilities
Product Planning & Coordination
Support the development and implementation of product plans and roadmaps in collaboration with stakeholders
Assist in translating business needs into clear tasks, user stories, and requirements
Track progress of product initiatives and ensure alignment with agreed priorities.
Requirements Gathering & Documentation
Work closely with Programs, Communications, and Membership teams to gather requirements
Document requirements into structured formats (user stories, task lists, acceptance criteria)
Ensure clarity and completeness of requirements before development begins.
Product Delivery & Execution
Coordinate with the Software Development team to ensure timely and efficient delivery
Support sprint planning, task tracking, and delivery follow-ups
Monitor timelines, identify blockers, and escalate issues where necessary
Assist in testing and validation of features before release.
Stakeholder Engagement & Alignment
Maintain regular communication with internal teams to ensure alignment on priorities and outcomes
Provide updates on progress, risks, and deliverables
Support feedback collection from users and internal teams.
Platform Support & Continuous Improvement
Monitor platform performance and user feedback
Identify improvement opportunities and support implementation
Assist in maintaining documentation for systems, processes, and workflows.
Desired Skills
Minimum Qualifications & Requirements
Education
Bachelor's degree in computer science, Information Systems, or a related field.
Professional certification (Agile, Scrum, AIPMM) is an advantage.
Experience
2 - 4+ years of experience in digital projects, product coordination, or web/platform management.
Experience managing crossÃÂâÃÂÃÂÃÂÃÂfunctional teams and coordinating with software developers.
Experience working with developers or cross-functional teams
Exposure to Agile or structured project delivery is an advantage.
Technical Skills
Strong organisational and coordination skills
Ability to translate business needs into actionable tasks
Good understanding of web systems, platforms, and digital tools
Good communication and stakeholder management skills.
Soft Skills
Detail-oriented and proactive
Strong follow-through and accountability
Collaborative mindset with ability to work across teams
Willingness to learn and grow into a more strategic product role over time.