Key accountabilities/Deliverables/Outcomes
Development & Implementation - 45%
Analyze data to develop valuable insights related to business growth and product development and aligned to the 10X business agenda.
Leverage product insights to identify and recommend new products or pricing initiatives for assessment and/or implementation to drive key product development initiatives.
Devise actionable strategies from customer and products insights and leveraging research data and information to proactively identify business opportunities.
Use the devised insights to build product prototypes/predictive models aligned to the 10X business agenda.
Testing and implementation of the developed product prototypes, track and report outcomes.
Develop and execute efficient and effective data analytics processes for business insights and decision-making purposes.
Provide actionable insights into customer behavior and activity and make recommendations on strategic improved customer engagement and product penetration.
Perform an analysis of key products and segments, competitors/market share, growth rate and impact analysis.
Business Monitoring & Management - 30%
Take a lead in articulating and framing the product insights and recommendations when required to ensure there is appropriate substantiation.
Liaise with all stakeholders on product insights, functionality, performance targets and activities planned.
Monitor performance of the implemented product prototypes and report results with recommendations about performance and actions to improve if need be.
Collaborate with cross-functional teams to design ad hoc and recurring reports to monitor performance indicators.
Build report to visualize data insights and make data-driven recommendations to stakeholders/product managers.
Stay up-to-date with data analytics trends, tools, and technologies and suggest improvements to enhance data-driven decision-making.
Work with different teams to articulate insights to stakeholders, business and product managers.
Stakeholder Management and collaboration - 25%
Proactively drive collaboration with varied stakeholders for execution and reporting of proposed product insights
Liaise with / support to ensure timely delivery from Change, Operations & Technology teams for the development of processes, infrastructure, and IT capability to support Product enhancement recommendations.
Engage with senior stakeholders across the organization to drive and manage the roadmap for the segments.
Own and drive the Customer Segments story via effective communication with key stakeholders.
Role/person specification
Qualification
Bachelor's degree in data science, computer science, or a related field
Microsoft Office Suite proficiency
Experience
Experience in statistical modelling, data analysis, and data visualization
Extensive knowledge and experience in user-centered design practices.