What We'll Bring:
The Product team delivers data-driven solutions that enable organizations to make informed decisions across Credit Risk, Marketing Solutions, Fraud Prevention, Collections, and Insurance.
We support digital product development, customer onboarding, and solution delivery, ensuring seamless, scalable, and customer-centric product experiences.
Responsible for the evolution of a portfolio of customer-facing digital products, with ownership of the end-to-end product strategy, and roadmap across web, mobile, and API-driven platforms.
This role translates business objectives and consumer needs into scalable digital solutions, leveraging customer insights, data analytics, and market trends. You will collaborate closely with IT and business stakeholders to deliver high-impact B2C products and drive continuous innovation in digital customer experience.
What You'll Bring:
Tertiary qualification with 7 - 10 years' experience in digital product management, preferably in B2C environments
Proven experience managing consumer-facing web and/or mobile products
Strong technical understanding of APIs, web services and system integration architectures
Demonstrated ability to deliver customer-centric products with strong UX focus
Experience working in Agile environments with cross-functional teams
Strong knowledge of digital analytics, A/B testing, and conversion optimization
Excellent analytical, problem-solving, and decision-making skills
Strong stakeholder management and communication skills
Ability to manage multiple priorities in a fast-paced environment
Impact You'll Make:
Define and execute data-driven product strategies aligned to business goals and consumer needs
Own and optimize end-to-end digital customer journeys (acquisition, onboarding, engagement, retention)
Translate customer insights into product features using user stories and journey maps
Conduct market, customer, and competitor analysis to identify new opportunities
Partner with IT on web architecture, APIs, integrations, and platform scalability
Partner with Product Development to define technical requirements including performance, reliability, and security
Ensure seamless integration across web, mobile, and third-party systems
Oversee the full product lifecycle, from concept through launch and continuous improvement
Prioritize features based on customer value, business impact, and technical feasibility
Define and track key metrics including conversion, engagement, retention, and revenue
Use analytics tools and dashboards to generate insights and guide decisions
Combine qualitative and quantitative insights to drive continuous optimization
Develop and optimize pricing, monetization models, and digital funnels
Drive customer acquisition, engagement, and lifecycle management strategies
Improve conversion and onboarding experiences through continuous iteration
Identify opportunities for revenue growth and product expansion
Lead digital product launches ensuring readiness across technology and customer experience
Partner with Product Marketing and Sales on go-to-market strategies and campaigns
Support digital initiatives including customer engagement and product positioning
Act as the key liaison between business, technical teams, and leadership
Communicate product plans, progress, and risks effectively
Drive continuous improvement and manage technical issues in collaboration with engineering
End Date: June 30, 2026