Product Manager (Collections) at Renmoney

Description


We are looking for a Product Manager to lead the development and optimization of collections products, systems, and customer engagement strategies across the loan lifecycle.


Key Responsibilities


Own the product strategy, roadmap, and delivery for collections solutions.
Improve collection, recovery, cure, and agent productivity metrics.
Develop collection workflows, customer contact strategies, and agent tools.
Manage integrations between collection CRM, telephony systems/dialers, loan management platforms, payment systems, and data platforms.
Collaborate with Collections, Risk, Operations, Analytics, Engineering, and Compliance teams.
Define product requirements, user journeys, processes, and success metrics.
Lead testing, implementation, rollout, and continuous product improvement.
Ensure compliance with internal policies, regulatory requirements, and responsible-collection practices.
Requirements
3+ years of product management experience, preferably in fintech, lending, banking, or collections.
Strong understanding of the loan collections lifecycle and delinquency management.
Experience with collection CRM platforms, telephony systems/dialers, and integrating both solutions.
Understanding of APIs, data flows, system integrations, and Agile product development.
Strong analytical, communication, problem-solving, and stakeholder-management skills.
Ability to translate business and operational needs into clear product requirements.
Nice to Have
Experience working with secured lending products.
Experience in digital lending, consumer finance, or microfinance.
Knowledge of omnichannel collections, including voice, SMS, WhatsApp, email, and push notifications.
Experience with SQL, decisioning platforms, workflow automation, or speech analytics.


Key Success Metrics


Improved cure, recovery, and kept-promise rates.
Reduced roll rates and collection costs.
Increased contact, conversion, and agent productivity rates.
Reliable performance of CRM, telephony, and system integrations.
Successful delivery of the collections product roadmap.