Product Owner - Digital Platforms at Zamara Kenya

KEY RESPONSIBILITIES

Product Vision & Strategy


Define and communicate the product vision and strategy for Zamara's digital platforms in alignment with the Group's business objectives.
Develop and maintain a product roadmap that prioritizes initiatives delivering the highest business and customer value.
Identify opportunities to enhance digital service delivery, automation, and customer self-service.
Monitor industry trends, fintech innovations, and competitive developments to ensure Zamara remains at the forefront of digital financial services.
Align product development initiatives with Zamara's customer experience and digital transformation strategy.


Product Ownership & Backlog Management


Act as the business owner of digital platforms, ensuring that product capabilities align with business needs.
Define and manage the product backlog, prioritizing features based on customer value, business impact, and strategic importance.
Translate business needs into clear product requirements, user stories, and acceptance criteria.
Work closely with development teams during sprint planning, reviews, and releases.
Ensure that product enhancements deliver measurable improvements in user adoption, efficiency, and customer satisfaction.


Customer Experience & Journey Design


Champion a customer-first approach in the design and development of digital solutions.
Map and continuously improve end-to-end customer journeys across digital channels.
Work with CX and analytics teams to gather insights from customer feedback, behaviour, and usage patterns.
Ensure digital platforms enable customers to easily access services, transact, and monitor their financial positions.
Drive improvements in digital adoption, customer engagement, and overall satisfaction.


Business Value & Product Performance

Define and track key product performance indicators, including:


User adoption and active users
Digital transaction volumes
Customer engagement levels
Conversion rates
Customer satisfaction metrics
Use data and analytics to identify improvement opportunities and optimise product performance.
Regularly report on product performance and value delivery to executive management.


Stakeholder Management


Act as the primary business liaison between business units and technology teams.
Work closely with stakeholders across pensions, insurance, investments, operations, marketing, and customer service to ensure product alignment.
Manage expectations of internal stakeholders regarding product timelines, capabilities, and priorities.
Facilitate workshops and product discovery sessions to gather business requirements and insights.


Digital Innovation & Platform Evolution

Identify opportunities to incorporate emerging technologies such as:


Artificial Intelligence
Data analytics
Automation
Digital identity and onboarding
Support the continuous evolution of Zamara's digital ecosystem and platform architecture.
Ensure platforms are scalable and adaptable for regional expansion across multiple markets.


Governance, Risk & Compliance


Ensure digital products comply with regulatory requirements, data protection standards, and internal policies.
Work with compliance and risk teams to ensure secure and responsible product development.
Support the adoption of responsible data practices and ethical use of technology.


KEY QUALIFICATION AND EXPERIENCE


Bachelor's degree in business, Technology, Finance, Digital Marketing, Computer Science, or related field.
MBA or master's degree in Strategy, Product Management, Digital Transformation or Innovation (preferred).
Certifications in Agile, Scrum Product Owner (CSPO), Product Management, or UX Design are a pl
7+ years in digital product management, digital transformation, customer experience strategy, or fintech solution
Proven track record in managing digital platforms or customer-facing technology products.
Strong understanding of Agile product development methodologies.
Experience working with cross-functional teams including technology, operations, and customer experience.
Hands-on experience with AI-driven engagement models and data analytics plat
Strong background in customer journey mapping and omnichannel experience design
Demonstrated success in leading cross-functional teams in digital transformation project
Expertise in leveraging emerging technologies (AI, blockchain, IoT) to enhance digital prod