Program Improvement Officer (Nkangala) at Right to Care

Description

Technical Support & Clinical Quality Improvement


Provide on-site technical assistance to facility staff on CCMT, HIV, TB, IMCI and PHC programs.
Conduct clinical file audits, root-cause analyses, and quality-of-care assessments at facilities.
co-create and monitor quality improvement plans with facilities management.
Support implementation of evidence-based interventions aimed at improving clinical outcomes of the different DoH Programs
Mentor clinicians and nurses on updated NDoH guidelines, SOPs, algorithms, and protocols.
Facilitate case discussions, mortality reviews, and program performance reviews.


Monitoring, Evaluation & Data Use for Action


Conduct routine data verification, indicator tracking and performance monitoring using DHIS, TIER.Net, SVS, SyNCH, HPRS, ETR, EDR Web, and facility registers.
Analyse program data to identify gaps and trends and develop corrective action plans.
Promote data use at facility level through dashboards, programme review meetings and on-site coaching.
Support facilities to prepare for Nerve Centre, District Reviews, or performance reporting.


Health Systems Strengthening & Program Optimization


Strengthen patient flow systems
Facilitate integration of HIV/TB/IMCI/STI/Family Planning services within PHC platforms.
Lead the implementation of quality improvement projects on Facility Improvement Plans (FIPs)
Lead the implementation of quality improvement projects on Ideal clinic realisation and maintenance (ICRM/ICSM)
Coordinate formative assessments and facilitate gap analysis guided by key programme goals and objectives
Project selection: Identify project options best suited to address identified gaps, needs and problems
Prepare project plans including FIP, resource requirements and task assignment to staff
Periodic project monitoring and coordination.
Participation in all review meetings


Capacity Building & Mentorship


Deliver on-site and classroom-based training aligned to NDoH clinical guidelines and programmatic priorities.
Build capacity of facility teams to implement standardised clinical, data, and administrative processes.
Provide supportive supervision to operational managers and frontline staff.


Stakeholder Management


Building healthy relationship with the facility managers, sub-district DoH Program coordinators, Supervisors, PHC Managers, Partner organisations and district health management team.
Participate in District and Sub-District program meetings, technical working groups, and review forums.
Support coordination of community-facility collaborative activities including supporting the work of WBPHCOTs, CBOs and other partners
Ensure to maintain communication flow with the district management on important programmatic issues and in tracking implementation progress


Requirements

Required Minimum Qualifications and Experience


Diploma or Degree in Nursing or a health-related qualification at a tertiary level.
3 year's experience in an NGO or District Department of Health setting


Desirable Qualifications and Experience


Post-graduate qualification in Public Health or Management
5 year's experience in implementing Health Programmes
At least 3 years' experience in clinical program management including HAST programs, Monitoring & Evaluation, report writing and presentations at Sub-District and District levels.