Key Duties & Responsibilities
Project Management & Execution
Lead and manage WIOCC's network infrastructure projects to ensure timely and successful completion.
Oversee client orders from pre-sales solution design to final handover, ensuring high levels of client satisfaction.
Develop and maintain project charters, project plans, risk registers, budgets, and lessons learned documentation.
Monitor project delivery milestones to ensure alignment with client target timelines.
Stakeholder & Client Engagement
Collaborate closely with account managers to understand client requirements and ensure project alignment.
Serve as the primary point of contact for clients, providing regular and accurate project updates and reports.
Manage relationships with internal teams, stakeholders, and WIOCC clients effectively.
Ensure seamless handovers to internal teams, aligning with client specifications.
Cross-Functional Coordination
Lead virtual project teams consisting of Engineering, Operations, Legal, Procurement, Logistics, and Finance.
Engage and manage third-party suppliers to ensure compliance with client specifications, service level agreements (SLAs), and quality standards.
Address and mitigate project concerns, contractual challenges, and risks, escalating issues where necessary.
Process & Performance Improvement
Actively participate in and promote the project gate review process.
Oversee vendor and logistics management, ensuring timely delivery of materials and services.
Ensure data accuracy within NetSuite and other project management tools.
Serve as a deputy for the Programme Manager as required and contribute to ad-hoc reporting.
Actively participate in process improvement and automation initiatives.
Minimum Qualifications
Bachelor's degree (or equivalent; a master's degree is an added advantage) in a technical field or equivalent relevant experience.
PMP, PRINCE2, or AGILE certification is a must have.
Proficient in Microsoft Project.
Proficiency in English for understanding, speaking, and writing communications.
Experience & Skills
A minimum of 7 years of technical experience in the telecom industry, with at least 4 years in a project management role.
Strong background in fiber network project management.
Effective project management skills, including experience in written and verbal communication, as evidenced by work history and accomplishments.
Strong written and verbal communication skills, with the ability to summarize and present key information to stakeholders concisely.
Proficiency in using BOSS tools and experience with the Microsoft Office suite, including MS Project.
Demonstrated ability to manage multiple priorities and solve problems in a fast-paced environment.
Familiarity with WIOCC network technologies, including Subsea, OTN, DWDM, SDH, and Data (Ethernet, IP/MPLS, OSPF, BGP), is preferred.
Excellent interpersonal skills, including active listening, negotiation, and conflict resolution.
Ability to work cross-functionally and influence teams in a matrix environment.
Attributes
Strong team leader and manager of virtual teams; motivated, persistent, and able to manage stress.
Client-focused with confidence and relationship-building skills.
Integrity and honesty with high ethical standards and strong negotiation skills.
Passionate, adaptable, and flexible.
Committed to personal excellence, accuracy, and attention to detail.
Collaborative and results-driven through teamwork and partnerships.
Strong analytical skills with the ability to collate and interpret data from various sources.
Excellent communicator in both English, with a natural aptitude for dealing with people.
Creative thinker with excellent problem-solving skills.
Commercially aware, numerate, and articulate.
Exceptional network diagnostic skills.