KEY ACCOUNTABILITIES
Ensure accurate collection, verification, and reconciliation of all PODs against delivery orders and dispatch records, with immediate system updates.
Manage and resolve all delivery exceptions (shortages, damages, disputes) through timely escalation and follow-up to closure.
Coordinate with transporters to enforce POD return timelines, track missing documentation, and drive SLA compliance.
Maintain structured, audit-ready documentation (physical and digital) ensuring full traceability of all deliveries.
Validate POD-backed deliveries to support transporter billing accuracy and flag discrepancies for review.
Prepare and share POD status reports, dashboards, and transporter performance insights.
Support customer service teams in resolving delivery disputes through timely provision of POD documentation.
Drive compliance with SOPs and continuously identify process improvement opportunities within the POD cycle.
KEY WORKING RELATIONSHIPS
Transport, Dispatch, Finance, Customer Service, Transporters, Weighbridge
QUALIFICATIONS & EXPERIENCE
Diploma in Supply Chain / Logistics / Business Administration
1 - 2 years' experience in logistics, dispatch, or documentation handling
SAP/HighJump and Excel proficiency