Property Manager / Caretaker at a Reputable Company - Property Manager / Caretaker

Seeking a dedicated and hands-on Property Manager/Caretaker to oversee the day-to-day operations of the mall. This is a dual-focus role requiring someone equally comfortable managing facilities and building strong relationships with tenants. You will be the first point of contact for all property-related matters and the key person ensuring the mall runs smoothly, safely, and professionally at all times.

KEY RESPONSIBILITIES

Facilities & Maintenance


Oversee the general upkeep, cleanliness, and appearance of the mall premises including common areas, parking, and exterior
Coordinate and supervise maintenance, repairs, and service providers (plumbing, electrical, cleaning, security, etc.)
Conduct regular property inspections and proactively identify and resolve issues before they escalate
Manage relationships with contractors and vendors, ensuring work is completed to standard and on time
Monitor and maintain all utilities, equipment, and infrastructure including CCTV, generators, and water systems
Ensure compliance with health, safety, and fire regulations at all times


Tenant Relations


Serve as the primary point of contact for all tenants handling inquiries, complaints, and requests promptly and professionally
Support tenant onboarding and move-in/move-out processes
Monitor lease compliance and flag any concerns to property ownership
Build and maintain positive, long-term relationships with all tenants
Coordinate with tenants on renovations, fit-outs, or any works affecting their units
Collect and track rent payments and report arrears to management


Administration & Reporting


Maintain accurate records of maintenance schedules, contracts, tenant communications, and expenses
Prepare regular reports for property ownership on operations, occupancy, and issues
Assist with budget tracking for property operational costs
Enforce mall rules, regulations, and policies consistently and fairly


QUALIFICATIONS & EXPERIENCE


Diploma or degree in Property Management preferred but not required , Real Estate, Facilities Management, or a related field
Minimum 3 years of experience in property management or a similar caretaker role, preferably in a commercial or retail setting
Solid understanding of building systems, maintenance best practices, and health & safety standards
Experience working with contractors, vendors, and service providers
Proficiency in basic computer applications (MS Office, email)
Familiarity with Kenyan property laws and landlord-tenant regulations is an added advantage


SKILLS & ATTRIBUTES


Strong interpersonal and communication skills able to work with tenants, contractors, and ownership with professionalism and tact
Highly organized with good attention to detail
Problem-solver who can think on their feet and act decisively
Reliable, trustworthy, and able to work with minimal supervision
Physically able to conduct property inspections and oversee hands-on maintenance work
Fluent in English and Swahili


WHAT WE OFFER


Competitive salary commensurate with experience
Stable, full-time employment in a growing commercial property
Opportunity to grow with the property and take on increased responsibility over time