To qualify for this position, you need:
Matric.
NQF 4 in Real Estate.
Minimum 2 years' experience in property portfolio/rentals management.
Experience with rentals environment.
Familiarity with PayProp System.
Strong admin & detail-orientation.
Excellent communication and telephone etiquette.
Duties and responsibilities include, but not limited to:
Manage a portfolio of 350+ rental properties.
Attend to day-to-day queries from investors, tenants and internal staff.
Send vacating checklists to all tenants who give notice on allocated portfolio.
Attend AGM's on allocated portfolio.
Receive rental application and open files, prepare documentation and load onto the CRM.
Create set-up invoicing for a new tenant on PayProp/ WeConnectU and ensure all recuring invoices and payments are loaded for the bookkeepers to take over.
Determine what accounts are being paid for the investors, have those accounts redirected to IGrow to ensure the amounts are being paid by the bookkeeper.
Monthly reporting on portfolio to investors.
Send monthly statements to investors and tenants.
Communicate with internal teams to obtain information with regards to maintenance, finances, etc and report to the investor and tenant.
Follow up on arrears and drive eviction processes.
Manage all lease renewals and expiry for the portfolio.
Issue warnings to tenants from the managing agents.
Resolve utility issues with service providers
Track property vacancies and vacancy trends for the allocated portfolio.
Manage the FICA and POPIA compliance on the portfolio.
Handle complex disputes with investors and tenants.