Purpose of the job:
To provide strategic direction, leadership and management of Provincial operations by overseeing the rendering of ICT services, monitoring and reporting on programme/project performance, improving customer satisfaction and promoting customer advocacy, enhancing long term client relations which is evidenced by improved Client satisfaction levels. Additionally, to oversee the effectiveness and efficiency of the Province towards the realization of revenue growth and the optimal utilization of skills and competencies in the province in order to ensure a sustainable SITA value proposition.
Key Responsibility Areas
Lead the facilitation, development and implementation of the SITA Provincial and Local Government Service Strategy.
Drive continuous improvement to improve service delivery to customers.
Consolidate and facilitate the implementation of the Provincial Government departments IT and Procurement
Plans in respect of the SITA mandate.
Provide direction and leadership in the general management and operations of the Province.
Drive customer satisfaction excellence through effective Customer Advocacy strategies.
Provide thought leadership to clients with regard to digital solution provisioning.
Ensure effective management of resources (i.e. budget/finances, asset) within the Province.
Ensure effective Human Capital Management (Leadership).
Implement Service Delivery Model for Tier 3 Province capabilities, as per the SITA Tiered Distribution Model.
Minimum: Bachelor's Degree / B.Tech in Business Management, Information Technology, Computer Science, or
Commerce and/or equivalent (NFQ Level and Credits).
Qualifications and Experience
Experience: 8+ years management/leadership experience within an IT environment, of which 4 years' experience as a general manager or senior manager in corporate/public sector organisation.
Knowledge of: Corporate Governance; ICT Governance and compliance; Solution Development; ICT Service Delivery; IT Quality Management; General Business management and development; General HR Management; General Financial management; General ICT procurement; COTS (Commercial off the Shelf) products; OSS (Opensource software) products; IT Strategies and architecture; Programme/Project Management; Business risk and issue identification; Knowledge of PFMA, MFMA and procurement policies in government; Consulting in a digital society.
Deadline:28th April,2026