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QA Manager (Quality Management Systems) at Medbury Healthcare Group
Medbury Healthcare Group
October 8, 2026
Full-time
On-site
About the Role
We are looking for a strategic and results-driven QA Manager (Quality Management Systems) to lead the development, implementation, and continuous improvement of our group-wide Quality Management System (QMS), ensuring consistent quality, safety, and compliance standards across all divisions.
Based in Corporate, the ideal candidate will provide functional leadership to all QA & Compliance Officers across the divisions, drive regulatory and accreditation readiness, oversee internal audits and corrective actions, and build a strong culture of quality, accountability, and continuous improvement throughout the organization.
Key Responsibilities
Quality Management System (QMS) Development & Oversight:
Lead the development, implementation, maintenance, and continuous improvement of a group-wide Quality Management System aligned with ISO 9001:2015 and applicable healthcare quality standards.
Develop, review, and control quality policies, standard operating procedures (SOPs), manuals, forms, and other QMS documentation across all divisions.
Ensure quality standards and procedures are applied consistently across all divisions and business units.
Leadership of QA & Compliance Officers:
Provide functional leadership, direction, and supervision to QA & Compliance Officers across all divisions.
Set clear performance objectives, conduct performance reviews, and support the training and professional development of the QA & Compliance team.
Coordinate divisional quality and compliance activities to ensure a unified, standardized approach across the organization.
Regulatory Compliance & Accreditation:
Monitor and ensure compliance with applicable laws, regulations, licensing requirements, and industry standards across all divisions.
Lead preparation for regulatory inspections, external audits, certifications, and accreditation assessments.
Maintain an up-to-date register of regulatory requirements, licenses, and permits, and ensure timely renewals across all divisions.
Internal Audits & Corrective Actions:
Develop and execute an annual group-wide internal audit and inspection plan.
Oversee audits conducted by divisional QA & Compliance Officers and review audit findings, reports, and recommendations.
Ensure corrective and preventive actions (CAPA) are implemented, tracked, and verified for effectiveness within agreed timelines.
Risk Management & Continuous Improvement:
Oversee incident, non-conformance, and complaint reporting systems, and ensure root cause analyses are conducted promptly.
Identify quality and compliance risks across divisions and drive appropriate mitigation measures.
Lead continuous improvement initiatives to enhance service quality, client and patient safety, and operational efficiency.
Quality Performance Monitoring & Reporting:
Define, monitor, and analyze key quality and compliance indicators across all divisions.
Prepare and present periodic quality and compliance reports to senior management, highlighting trends, risks, and recommendations.
Coordinate management review meetings to evaluate the performance and effectiveness of the QMS.
Training & Quality Culture:
Develop and deliver quality and compliance training programmes for staff across all divisions.
Promote a culture of quality, accountability, and continuous improvement throughout the organization.
Perform other quality and compliance-related duties as assigned by management.
Qualifications & Experience
Bachelor's Degree (B.Sc.) or Higher National Diploma (HND) in Quality Management, Health Sciences, Public Health, Pharmacy, Medical Laboratory Science, Nursing, Engineering, or a related discipline. A Master's degree will be an added advantage.
Minimum of seven (7) years' relevant experience in quality assurance, quality management systems, or regulatory compliance, with at least three (3) years in a supervisory or managerial role.
Experience managing quality and compliance across multiple sites or divisions, preferably in a healthcare environment, is highly desirable.
Professional certification (e.g., ISO 9001 Lead Auditor or Lead Implementer, Certified Quality Manager, or Six Sigma) will be an added advantage.
Who We're Looking For
Strong knowledge of quality management systems, ISO standards, regulatory requirements, and audit practices.
Proven leadership ability, with experience managing, coaching, and motivating teams across multiple locations.
Excellent analytical, organizational, and problem-solving skills with a high level of attention to detail.
Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels of the organization.
Demonstrates integrity, objectivity, and accountability, with the ability to handle confidential information with professionalism.
Competencies:
Quality Management Systems: In-depth knowledge of ISO 9001:2015 and the ability to design, implement, and maintain an effective organization-wide QMS.
Auditing: Ability to plan, conduct, and report on internal audits and inspections, and to evaluate the effectiveness of controls and processes.
Regulatory Compliance: Sound understanding of applicable regulatory, licensing, and accreditation requirements, and the ability to translate them into practical procedures.
Root Cause Analysis & CAPA: Proficiency in investigating incidents and non-conformances, identifying root causes, and driving effective corrective and preventive actions.
Data Analysis & Reporting: Strong proficiency in Microsoft Excel and other reporting tools to track quality indicators, analyze trends, and present clear, data-driven reports.
Leadership & People Management: Ability to lead, coordinate, and develop a team of QA & Compliance Officers across multiple divisions to achieve shared quality objectives.
Communication: Strong verbal and written communication skills, with the ability to deliver training and communicate quality requirements clearly across the organization.
Integrity: High level of honesty, objectivity, and ethical conduct, with a commitment to upholding quality standards and maintaining confidentiality.
We are looking for a strategic and results-driven QA Manager (Quality Management Systems) to lead the development, implementation, and continuous improvement of our group-wide Quality Management System (QMS), ensuring consistent quality, safety, and compliance standards across all divisions.
Based in Corporate, the ideal candidate will provide functional leadership to all QA & Compliance Officers across the divisions, drive regulatory and accreditation readiness, oversee internal audits and corrective actions, and build a strong culture of quality, accountability, and continuous improvement throughout the organization.
Key Responsibilities
Quality Management System (QMS) Development & Oversight:
Lead the development, implementation, maintenance, and continuous improvement of a group-wide Quality Management System aligned with ISO 9001:2015 and applicable healthcare quality standards.
Develop, review, and control quality policies, standard operating procedures (SOPs), manuals, forms, and other QMS documentation across all divisions.
Ensure quality standards and procedures are applied consistently across all divisions and business units.
Leadership of QA & Compliance Officers:
Provide functional leadership, direction, and supervision to QA & Compliance Officers across all divisions.
Set clear performance objectives, conduct performance reviews, and support the training and professional development of the QA & Compliance team.
Coordinate divisional quality and compliance activities to ensure a unified, standardized approach across the organization.
Regulatory Compliance & Accreditation:
Monitor and ensure compliance with applicable laws, regulations, licensing requirements, and industry standards across all divisions.
Lead preparation for regulatory inspections, external audits, certifications, and accreditation assessments.
Maintain an up-to-date register of regulatory requirements, licenses, and permits, and ensure timely renewals across all divisions.
Internal Audits & Corrective Actions:
Develop and execute an annual group-wide internal audit and inspection plan.
Oversee audits conducted by divisional QA & Compliance Officers and review audit findings, reports, and recommendations.
Ensure corrective and preventive actions (CAPA) are implemented, tracked, and verified for effectiveness within agreed timelines.
Risk Management & Continuous Improvement:
Oversee incident, non-conformance, and complaint reporting systems, and ensure root cause analyses are conducted promptly.
Identify quality and compliance risks across divisions and drive appropriate mitigation measures.
Lead continuous improvement initiatives to enhance service quality, client and patient safety, and operational efficiency.
Quality Performance Monitoring & Reporting:
Define, monitor, and analyze key quality and compliance indicators across all divisions.
Prepare and present periodic quality and compliance reports to senior management, highlighting trends, risks, and recommendations.
Coordinate management review meetings to evaluate the performance and effectiveness of the QMS.
Training & Quality Culture:
Develop and deliver quality and compliance training programmes for staff across all divisions.
Promote a culture of quality, accountability, and continuous improvement throughout the organization.
Perform other quality and compliance-related duties as assigned by management.
Qualifications & Experience
Bachelor's Degree (B.Sc.) or Higher National Diploma (HND) in Quality Management, Health Sciences, Public Health, Pharmacy, Medical Laboratory Science, Nursing, Engineering, or a related discipline. A Master's degree will be an added advantage.
Minimum of seven (7) years' relevant experience in quality assurance, quality management systems, or regulatory compliance, with at least three (3) years in a supervisory or managerial role.
Experience managing quality and compliance across multiple sites or divisions, preferably in a healthcare environment, is highly desirable.
Professional certification (e.g., ISO 9001 Lead Auditor or Lead Implementer, Certified Quality Manager, or Six Sigma) will be an added advantage.
Who We're Looking For
Strong knowledge of quality management systems, ISO standards, regulatory requirements, and audit practices.
Proven leadership ability, with experience managing, coaching, and motivating teams across multiple locations.
Excellent analytical, organizational, and problem-solving skills with a high level of attention to detail.
Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels of the organization.
Demonstrates integrity, objectivity, and accountability, with the ability to handle confidential information with professionalism.
Competencies:
Quality Management Systems: In-depth knowledge of ISO 9001:2015 and the ability to design, implement, and maintain an effective organization-wide QMS.
Auditing: Ability to plan, conduct, and report on internal audits and inspections, and to evaluate the effectiveness of controls and processes.
Regulatory Compliance: Sound understanding of applicable regulatory, licensing, and accreditation requirements, and the ability to translate them into practical procedures.
Root Cause Analysis & CAPA: Proficiency in investigating incidents and non-conformances, identifying root causes, and driving effective corrective and preventive actions.
Data Analysis & Reporting: Strong proficiency in Microsoft Excel and other reporting tools to track quality indicators, analyze trends, and present clear, data-driven reports.
Leadership & People Management: Ability to lead, coordinate, and develop a team of QA & Compliance Officers across multiple divisions to achieve shared quality objectives.
Communication: Strong verbal and written communication skills, with the ability to deliver training and communicate quality requirements clearly across the organization.
Integrity: High level of honesty, objectivity, and ethical conduct, with a commitment to upholding quality standards and maintaining confidentiality.