QSSK-Customer Service Operations Officer – Transit Operations at Q-Sourcing Servtec Group

Job Purpose


This position will be responsible for managing transit shipments through the Port of Mombasa, with a primary focus on cargo destined for Uganda, while also supporting movements into Rwanda, South Sudan, and the Democratic Republic of Congo (DRC).


Key Responsibilities

Transit Operations Management


Manage end-to-end customer service for transit shipments through the Port of Mombasa.
Coordinate customs clearance, transport planning, and cargo movement into Uganda, Rwanda, South Sudan, and the DRC.
Provide customers with timely shipment updates and proactive communication.


Stakeholder Coordination


Liaise with transporters, customs authorities, shipping lines, border agencies, and internal teams to ensure smooth cargo movement.
Monitor shipment milestones and resolve operational issues promptly to minimise delays.


Compliance & Documentation


Ensure compliance with transit procedures, customs regulations, and company SOPs.
Maintain accurate operational records and prepare customer reports where required.


Continuous Improvement


Support continuous improvement initiatives aimed at enhancing customer experience and operational efficiency.


Other Duties


Perform other related duties as assigned.


Qualification and Experience

Education


Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Clearing & Forwarding, or a related field.


Experience


Minimum of 3 - 5 years' experiencein freight forwarding/clearing and forwarding operations.
Demonstrable experience managing transit cargo through Mombasa into Uganda is essential.
Good understanding of transit procedures for Uganda, Rwanda, South Sudan, and the DRC.
Knowledge of Kenya Revenue Authority (KRA), Kenya TradeNet, and regional transit documentation is an added advantage.


Technical Skills


Proficient in Microsoft Office applications.
Knowledge of customs clearance and transit documentation processes.
Familiarity with regional transit corridors.


Core Competencies


Customer-centric mindset.
Strong operational planning and coordination skills.
Excellent problem-solving ability.
Strong attention to detail.
Effective communication and relationship management skills.
Ability to manage multiple shipments simultaneously.
Results-oriented with a strong sense of accountability.
Ability to work under pressure in a fast-paced operational environment.