What will you do?
We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of broker underwriting service consultants to achieve the organization's objectives and team performance. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum.
You should create a cohesive team that works efficiently together to maximize the Service we provide to our brokers and clients by using the team's potential. To be successful as a team leader, you should have a track record of team motivation and positive service level results.
Ultimately, a top-notch team leader should display excellent interpersonal skills to build quality relationships with the team and with customers, be goal-driven, and manage the day-to-day activities of the team efficiently.
Minimum Qualification Required
Grade 12/Standard 10/NQF 4
RE 5 (advantageous)
Tertiary Qualification (FSCA Recognized)
Class of Business
Minimum Experience
Minimum of 5 years' experience in a broker or client services environment
Minimum of 5 years' experience in an Underwriting/Policy Admin Services role
Minimum of 1 year experience as a Team Leader or TIC
Deliverables include, but will not be limited to
Team Performance and Productivity
Project Planning and Execution
Communication and Coordination
Management of Service Levels and TAT
Manage Broker/Client complaints and feedback
Problem Solving and Decision Marking
Resource Management
Documentation and Compliance
Ensure fair and consistent measurements are in place for the team
Weekly coaching and training to improve the teams skill sets
Team Development and Culture
Competencies Required
Professionalism
Presentable
Analytical
Above average numeric skills
Must be highly proficient in dealing with clients/brokers at all levels
Excellent verbal and written communication skills
Attention to detail
Self-motivated and Flexibility
Problem solving skills and solution oriented
Ability to multi-task and cope with pressure
Ability to lead people
Commitment to personal and team goals
Reporting progress to stakeholders
Motivating team members to accomplish their goals
Nurturing team member strengths and identifying areas for improvement
Ability to apply business rules and processes